[Resolved]  Reliance Communications — Bad Service and Customer care

Address:

New Delhi, Delhi, 110018

Hi,

Yesterday my POSTPAID number which i am using from last 3 years have got suspended by reliance without prior notice with reason of not submitted my documents.

If there is anyone who is on senior level working with reliance please tell me, If i have not submitted my documents then from last three years how i am using this number, also in last month my sim was not working properly, i have changed my sim in reliance web store by submitting my document along with my passport size photo.

When i am calling to Customer Care they are saying me that this is suspended by web store.

Today i have submitted my documents to store now they are saying it will take 4 - 5 working days.

DOES RELIANCE PLAY WITH THEIR CUSTOMERS LIKE THIS? You know i have my own customers and they are trying to contact with me, how can i make contact with them without incoming and outgoing calls.

DOES THIS MAKE ANY SENSE FROM YOUR SIDE TO BLOCK ANY SIM WITH PRIOR INFORMING TO CUSTOMER?

If you want any document then why you have not pre-request documents from me?

Also there is an issue with my number, when anyone calls on my number they got a message i.e. either my phone is engaged or my phone is switched off, lots of people complaint me about this.

Three days back i called customer care and booked a complaint about this issue, they told me they have booked this complaint and will be resolve with in 48 hours and i will receive a complaint number after this call.

The fact is when i finished my talks with customer care guy, i have not received complaint number through any message, after two days when i talked with customer care they told me that there is not complaint booked like this.

I am totally frustrated with this type of reliance services. Either reliance chairpersons are careless about their company or the employees are careless who are not working.

Kindly suggest me what can i do now?

Regards
Harmeet