[Resolved] Reliance Communications — Billing after cancellation and sending legal Notice | |||||
My data card no : [protected] I have purchased data card by seeing their advertisements that its with a speed of 14 Mbps - But later i realized the speed is like Older dialer Modem connection. There should be limit to advertise wrong information and after two or three months o[censored]sage i have cancelled the card by sending mail and cleared the outstanding amount. There is no acknowledgement from customer care as well as they are they have billed for 3 months after cancellation and sending legal Notice. As i have not used the data card and sent cancellation request as well, I want them to give usage report if i want to pay the bill now, When i asked this with customer care, No reply from them till now because i have not used it. Its Full o[censored]nprofessional people and do not know at least respond to the customer email, I have suggested not to purchase it by friends, but i just believed and purchased it and now i regretting for that. Please let me know in case of any details. I need the reliance to give my usage summary to pay the bill, otherwise cancel the legal notice which they have sent. Was this information helpful? | |||||
Oct 15, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Nov 14, 2015 Reliance Communications Customer Care's response Dear Raghun, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Nov 21, 2015 Reliance Communications Customer Care's response Dear Raghun, As per confirmation received from concern team we wish to inform you have been charged correctly. Hence, we won't be able to pass any waiver. Thank you! Cheers, Reliance Communications | |||||
 9 Comments | |||||
Comments
Please be noted I need the usage report not the bill.
Please find the Cancellation mail i sent two months before, but you do not have common sense to response to customer mails.
------ Forwarded message[protected]
From: raghu nandan
Date: Wed, Jun 17, 2015 at 7:57 PM
Subject: Re: Your Reliance E-Bill for the month Jun'15 of the Service Number [protected]
To: Reliance Customer Care
Hi Team,
Please cancel my connection, I will pay the full amount once I will get cancellation confirmation.
Regards
------ Forwarded message[protected]
From: raghu nandan
Date: Wed, Jun 17, 2015 at 7:57 PM
Subject: Re: Your Reliance E-Bill for the month Jun'15 of the Service Number [protected]
To: Reliance Customer Care
Hi Team,
Please cancel my connection, I will pay the full amount once I will get cancellation confirmation.
Regards
Please find the above mail as requested.
And Could you please stop the Legal Concern from your side until this issue resolved as it is irritating to me, If you provide the bill as a proof of my usage I will pay the bill immediately as I do not have any issues.
Okay, then please share the usage details, on what basis you are saying it correct, any proof you can give. That's the reason I am asking the usage bill I am not asking any waiver from your side. And I do not expect that from you as well.
Give me the correct proof o[censored]sage and I will pay the bill and u can close the case.
Give me the correct proof o[censored]sage and I will pay the bill and u can close the case.
This shows the height of your arrogance, without giving any particular things requested and instructing me to pay the bill because you too do not have any proof as I have not used it.
If you have concern with that..call me directly and talk to me to resolving issues instead of playing hide and seek like this.
For example see below your customers care doesn't not have the common sense to respond even after asking repeatedly for update.
Hello,
Any update on this...
Could you please have a courtesy of acknowledging customer e mails??
Regards
Raghu
[protected]
▼ Hide quoted text
On Nov 19, 2015 2:51 PM, "raghu nandan" wrote:
Hello,
Any update on this, I am getting messages and calls from legal department.
If you are not able to solve then please transfer it to the higher levels.
And stop the nonsense call from your legal department as I agreed i[censored] produce the usage report I will pay the bill and also I got the bill after my cancellation.
Regards
Raghu
On Nov 16, 2015 1:31 PM, "[protected]@relianceada.com" wrote:
Dear Mr. Raghu,
We acknowledge your e-mail dated November 13, 2015 received at Reliance Customer Care.
Please note that we are sending your communication to Netconnect.[protected]@relianceada.com, Customer Care unit of your product for further assistance.
One of our Customer Service Representatives will respond to your query shortly.
For any queries pertaining to your product, we request you to write to above mentioned E-mail ID in future.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Shankar Podil
Officer - Customer Care
Reliance Communications Limited.
On November 13, 2015 at 1:31 PM, "raghu nandan" wrote:
Hello,
No response or call till now, but i am getting call from Legal department.
Either produce me the usage report for two month (As i already send cancellation request and not processed) or stop that legal notice process.
I do not want to waste my time in your unprofessional behaviors.
Acknowledge this mail and respond with the solution.
Regards
Raghu
[protected]
On Nov 5, 2015 1:13 PM, "[protected]@relianceada.com" wrote:
Dear Mr. Raghu,
We acknowledge your e-mail dated November 05, 2015 received at Reliance Customer Care.
Please note that we are sending your communication to Netconnect.[protected]@relianceada.com, Customer Care unit of your product for further assistance.
One of our Customer Service Representatives will respond to your query shortly.
For any queries pertaining to your product, we request you to write to above mentioned E-mail ID in future.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Kajol Rawat
Officer - Customer Care
Reliance Communications Limited.
From: raghu nandan ([protected]@gmail.com)
To: [protected]@relianceada.com ([protected]@relianceada.com)
Date: Thursday, November 05, 2015 12:21 PM
Subject: Re: Usage Report required to Pay the Bill of Two Months - [protected]
Please find the Cancellation mail i sent two months before, but you do not have common sense to response to customer mails.
------ Forwarded message[protected]
From: raghu nandan
Date: Wed, Jun 17, 2015 at 7:57 PM
Subject: Re: Your Reliance E-Bill for the month Jun'15 of the Service Number [protected]
To: Reliance Customer Care
Hi Team,
Please cancel my connection, I will pay the full amount once I will get cancellation confirmation.
Regards
On Thu, Nov 5, 2015 at 12:15 PM, raghu nandan wrote:
Hi Team,
As i have complained many time the internet is not working properly, you have sent the bill as well as notice and at that time i payed the bill and asked the customer care center to cancel my account.
But Still now the bill generated for two month where i never used my data card from two months, so please provide usage report so i can pay the bill.
Who told to activate the device when it was deactivated previously - have you asked customer confirmation.
--
Thanks & regards
Raghunandan
[protected]
--
Thanks & regards
Raghunandan
If you have concern with that..call me directly and talk to me to resolving issues instead of playing hide and seek like this.
For example see below your customers care doesn't not have the common sense to respond even after asking repeatedly for update.
Hello,
Any update on this...
Could you please have a courtesy of acknowledging customer e mails??
Regards
Raghu
[protected]
▼ Hide quoted text
On Nov 19, 2015 2:51 PM, "raghu nandan" wrote:
Hello,
Any update on this, I am getting messages and calls from legal department.
If you are not able to solve then please transfer it to the higher levels.
And stop the nonsense call from your legal department as I agreed i[censored] produce the usage report I will pay the bill and also I got the bill after my cancellation.
Regards
Raghu
On Nov 16, 2015 1:31 PM, "[protected]@relianceada.com" wrote:
Dear Mr. Raghu,
We acknowledge your e-mail dated November 13, 2015 received at Reliance Customer Care.
Please note that we are sending your communication to Netconnect.[protected]@relianceada.com, Customer Care unit of your product for further assistance.
One of our Customer Service Representatives will respond to your query shortly.
For any queries pertaining to your product, we request you to write to above mentioned E-mail ID in future.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Shankar Podil
Officer - Customer Care
Reliance Communications Limited.
On November 13, 2015 at 1:31 PM, "raghu nandan" wrote:
Hello,
No response or call till now, but i am getting call from Legal department.
Either produce me the usage report for two month (As i already send cancellation request and not processed) or stop that legal notice process.
I do not want to waste my time in your unprofessional behaviors.
Acknowledge this mail and respond with the solution.
Regards
Raghu
[protected]
On Nov 5, 2015 1:13 PM, "[protected]@relianceada.com" wrote:
Dear Mr. Raghu,
We acknowledge your e-mail dated November 05, 2015 received at Reliance Customer Care.
Please note that we are sending your communication to Netconnect.[protected]@relianceada.com, Customer Care unit of your product for further assistance.
One of our Customer Service Representatives will respond to your query shortly.
For any queries pertaining to your product, we request you to write to above mentioned E-mail ID in future.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Kajol Rawat
Officer - Customer Care
Reliance Communications Limited.
From: raghu nandan ([protected]@gmail.com)
To: [protected]@relianceada.com ([protected]@relianceada.com)
Date: Thursday, November 05, 2015 12:21 PM
Subject: Re: Usage Report required to Pay the Bill of Two Months - [protected]
Please find the Cancellation mail i sent two months before, but you do not have common sense to response to customer mails.
------ Forwarded message[protected]
From: raghu nandan
Date: Wed, Jun 17, 2015 at 7:57 PM
Subject: Re: Your Reliance E-Bill for the month Jun'15 of the Service Number [protected]
To: Reliance Customer Care
Hi Team,
Please cancel my connection, I will pay the full amount once I will get cancellation confirmation.
Regards
On Thu, Nov 5, 2015 at 12:15 PM, raghu nandan wrote:
Hi Team,
As i have complained many time the internet is not working properly, you have sent the bill as well as notice and at that time i payed the bill and asked the customer care center to cancel my account.
But Still now the bill generated for two month where i never used my data card from two months, so please provide usage report so i can pay the bill.
Who told to activate the device when it was deactivated previously - have you asked customer confirmation.
--
Thanks & regards
Raghunandan
[protected]
--
Thanks & regards
Raghunandan
I have posted my number here as well as in mail which I have sent to the customer car.
Call and discuss if you wish to resolve the issue.
Call and discuss if you wish to resolve the issue.
I have called to the customer care now and they are telling that they are not able to see any reports for last two Months,
Could the person posted above answer can call to me to discuss where he/she found details to say the charges are valid.
Why are you not calling the customer directly instead of playing Hide and seek game, If you want i can share the voice recording from customer care and they do not know how to speak with a customer as well.
If any responsible professional authority exists in your side, please resolve the issue with the help of that person and update me otherwise accept it you do not know why we have charged for but you still have to pay, then i will pay thinking i am paying it to the people who have nothing to eat.
Learn some professionalism and first leave the arrogance
Could the person posted above answer can call to me to discuss where he/she found details to say the charges are valid.
Why are you not calling the customer directly instead of playing Hide and seek game, If you want i can share the voice recording from customer care and they do not know how to speak with a customer as well.
If any responsible professional authority exists in your side, please resolve the issue with the help of that person and update me otherwise accept it you do not know why we have charged for but you still have to pay, then i will pay thinking i am paying it to the people who have nothing to eat.
Learn some professionalism and first leave the arrogance
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
My number is [protected] and I will be available on that.