Reliance Communications — Broadband and telephone line

Address:

380063

To,
Reliance Communication,

Subject: Complain against the serve for the user id:[protected].
Dear Sir,
I, Mr. Vijay Goswami using your broadband connection with landline. My user id is :[protected]. I am facing problem with my connection (in broadband & landline both) since Dec, 2016 and tired of complaining at the helpline number but not getting any permanent solution of the problem.
Here I would like to have your kind attention towards the problem I am facing:
• Firstly, In my broadband I am facing the problem with the connectivity. The connection gets dropped minimum 10 times a day and most of the time only reliancebroadband.co.in is working. I am not even able to get connected to google.com. So, what is the meaning of the connection or what type of the connection it is? Earlier in the month of December one of your executive said that its due to the speed and he suggested us to change the plan. So we changed our plan from 1.2.17 to 28.2.17 to get the proper and good connectivity. But we are not getting any solution of it. When I am talking at helpline number they are saying that my connection is working proper from the server, then I am not get the proper connectivity and why no one is taking care of my complaints.
• Secondly, since December my Landline connection also not working. Most of the time it comes the number is temporary out of service and remaining time line is coming busy. I think someone else in between is using my landline connection that’s why the line comes busy. Also, don’t understand that when I am paying all my bills on time then why the hell my number is getting temporary out of service. What is the meaning of such connection, when I cannot even use it. I have not taken the connection just to pay the bills without getting the service.

You can check my bill history, I have paid all my bills without getting any se4rice or response still not getting any positive response from your side.

Herewith the application I am sending you the list of the complaint number done at the helpline for your reference.

Also, whenever I have called at the helpline number they have always told me that my connection is working ok at the server there might be the problem at local area connectivity, but even after putting lots of request no one had ever visited and tried to find out the issue with the connection. I think no one at the Ahmedabad office is taking seriously about the service to be provided to the customer. Since December I just paying the bill without getting the proper service and connectivity and when I am putting the application for bill waver, they are not accepting my application by stating that at server the connection was active so we cannot accept your waver.

Here is the list of the complaint no’s with date:

DATE COMPLAINT NO:

[protected] [protected]
[protected] [protected]
1-2-2017 [protected]
[protected] [protected]
7-3-2017 [protected]
[protected] [protected]
[protected] CNM[protected]
[protected] CNM [protected]
[protected] [protected]
1-4-2017 [protected]
4-4-2017 [protected]
5-4-2017 [protected]
6-4-2017 [protected]

Even since 6-4-2017 I am facing lots of problem with the connectivity. In every 15 minutes I have to restart my modem otherwise I get the error of no internet connection.

I am really tired of calling at the helpline number and not getting any permanent solution of the problem. Hence, its my humble request to look into the matter very seriously because we are interested in using your connection but not like this. I would like to have your kind attention towards my problem I am facing and try to provide me the permanent solution of the problem and value our money we are paying to the company as our bills.

You can call me at my registered mobile no: [protected] and alternate number: [protected] or my landline number:[protected].

Looking forward to get the positive revert of the matter.

Thanks & regards,