[Resolved]  Reliance Communications — Cannot make outbound calls after upgrading to reliance 4g, and it's been a week now

Address:

400703

It's been a week now that i cannot make outbound calls after upgrading to reliance 4g

The problem is that as i attempt to make any outbound calls, the call disconnects after about 2 to 3 seconds without any message

Please be advised that i can receive calls and messages but only cannot make calls and send messages

I have the sim card installed in my oneplus one and before the upgrade to 4g, there were no issues at all

Initially on the first call to their customer services, i was asked by their representative to put the new sim card in slot 1 of another phone and check

I did exactly that by installing the sim in the slot 1 of another phone but the issue was still there.

On the next call to their customer services, i was told that there was an issue with their network and that the technicians were working to resolve it

I was promised that the issue would be resolved in a span of less than an hour, but it never happened

Since then, i've made at least 4 calls to their customer services, and each time, i've been told that the problem will be resolved soon

I reported the issue when my account balance was approximately 150 rupees and it's been a week now

I don't have any balance left on my account now since the last couple of days as i used the left over balance on internet

What's more frustrating is that on my last call, a senior agent named shabbir was just talking absolute nonsense

He was insisting that the issue could be due to the lack of balance on my account, trying to ignore the real cause of the issue

I had to explain to him more than once that the issue existed even when i had balance in my account

I had to explain to him that it was not because of that as no recorded message was received about the lack of balance when i attempted to make calls

I am pretty sure that the agent understood this, but just in order to get rid of me, he kept asking me to recharge my balance

Shabbir was extremely sarcastic in his responses and kept annoying me with his sarcastic comments one after the other

I've been a very old customer of reliance communications and this sort of treatment is absolutely uncalled for