Reliance Communications — Cheating by RCOM ltd - CDMA to 4G

Address:

Lucknow, Uttar Pradesh, 226010

Whole communication with Reliance communication on Tweeter but no action on resolution so far from Rcom[protected][protected][protected][protected]----- Jairaj Reliance Netconnect+ A/C [protected] Cust a/c[protected] migration to 4G 1.My Dongle [protected] of Reliance Communication was recharged for 2999 for 45gb valid for 6 months on 11/7/2016. PaymentIdDate&TimeAmountStatusSource [protected]/07/2016 19:50:472999SUCCESS PACE Account Status: DetailsAmountExpiry Date Main Balance (in MB)1.[protected] Netconnect+ Balance (in MB)*46180.[protected] Netconnect+ Fair Usage Balance (in MB)*0.[protected] Netconnect Balance (in MB)**[protected].When internet did not work contacted customercare who told that CDMA services are being withdrawn I should migrate to their 4G so accordingly taken 4G Sim from Reliance & applied online migration paying Order Summary Order ID:158139 Date: 08.02.16 Total: Rs. Rs.2699.0 Status: Succes 3.My account was transferred to 4G but showing 0 data balance. On contacting Reliance customer care today I was told that company will not credit data I should pay another 3199 to recharge 4G data on migrated 4G 4.Had I been told that CDMA is being discontinued don’t recharge it, and I will have to buy WiPod paying 2699 and data balance will not be transferred to 4G migrated account I would have not gone for the payment http://5.Now I feel cheated by Reliance communication that had taken recharge that I could not use even for single day and in addition made me pay 2699 for WiPod and additional recharge amt of 3199 on migrated Please either refund 2999 taken for recharge that did not work even for single day or credit equivalent data too my account to enable 4G Sim in WiPod work for balance of data in my account before migration initiated at behest of Reliance communication Jairaj Yadav Sep 3 Reliance Care Your concern has been forwarded to our customer care team. You will be contacted shortly. Sep 3 Jairaj Customer care had not acknowldged or taken action on my earlier mail. Regret I will be forced to to complain against Reliance Communication as Amit Jain had done with others signing the Traii Petition https://www.change.org/p/trai-must-act-against-reliance-communications-for-duping-customers-during-their-4g-upgrade … Sep 3 Reliance Care We have escalated your grievance to a specialized team. We assure you that they will look into the matter at the earliest. Sep 6 Jairaj Reliance Care @RCommCare @yadavjr as per the details, the necessary benefits has been posted to your account. Thank you! (2/2) https://twitter.com/messages/compose?recipient_id=[protected] … No benefits have been posted under my a/c [protected] Just now checked WiPod with your installed Sim, no internet is coming. Why this untruthfulness on part of Reliance communication? Sep 6 Jairaj Reliance Care @RCommCare @yadavjr as per the details, the necessary benefits has been posted to your account. Thank you! (2/2) https://twitter.com/messages/compose?recipient_id=[protected] … I talked to custmercare Puja with talk ref no [protected] she confirmed me that no benefits of data have been posted in my a/c [protected] ? Why untruthful statement by @RCommCare on tweeter to me in writing. No reply to my mail Sep 6 Jairaj Have not heard from your specialised team till today. You stated balance was credited to my 4G account but has not happened nor internet started working 7h 7 hours ago Reliance Care We were unable to reach you on the number provided to us. If the issue persists, do share an alternate number. 2h 2 hours ago Jairaj Dear sirs my contact numbers are [protected] & [protected]. There is no cal on thes numbers. My dongle number or a/c number is [protected] hope your people did not call on dongle number.I talked to custmercare Puja with talk ref no [protected] had your people checked the ref number they would have got whole history[protected][protected][protected][protected] 😳 😃 😂 🎉 ❤
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My concern is Reliance communication had taken online recharge amt of 2999 on 7th July, did not get internet data service for the same, asked me to buy WiPod of Rs 2699 and neither refunded recharge amount for which data services discontinued by them still continued taking recharge. After migration did not credit unused data balance and now asking me to recharge migrated 4G with 3199. How do I trust cheating company further?