Reliance Communications — Complaint regarding non-adjustment of double payment for the same bill

Address:	Lucknow, Uttar Pradesh, 226020
Website:	www.rcom.co.in

I had made payment of rs 917 on 30/06/2016 (at 9.12pm) through my debit card but the reliance showed payment unsuccessful. but still that amount of rs 917 was deducted from my account and transferred to reliance communication. the transaction id generated was c81645561
And transaction details in my account was: ecom[protected] reliancecomm \

At 10.25pm i again made payment of rs 917 thru debit card, to which reliance confirmed that payment was successful. again the amount of rs 917 was deducted from my account. so the issue is payment of rs 917 has been deducted two times from my bank account in favour of reliance communication.
I made a complaint in bank regarding two times payment deducted from my account. after a few days they submitted a report confirming that transaction was successful at both times.
So i complained on reliance customer care sr no.[protected] for the same on 26/07/2016
But my complaint was not resolved.
I have made another complaint sr no.[protected] on 30/07/2016 mentioning my transaction id. of payment. but it seems another two days wait.
My current bill is also due but i have already excess payment in my last bill of amount rs 917. i will not pay this amount until reliance resolve my issue and adjust my payment.
This negligence from reliance customer support towards a valued customer is really very disappointing and frustrating. pls look into the matter and do the needful asap.
Contact me on mail [protected]@gmail. com