[Resolved]  Reliance Communications — Data pack offer

Address:

Kolkata, West Bengal, 700015

I have recharge 198 data pack on 03/08/2016. i got normal data i. e 1.25 gb. though i have received regular message as extra 500 mb data with 198 recharge. i also checked *129# for offer. there also show rs.198- 1.75 gb. but after recharge we did not get extra 500 mb data. i looked the balance on 05/08/2016 as the phone is used by my wife. then i continue tried to *333 for customer care but i could not connect with them. then i tried the next day i. e. 06/08/2016 and got the line of customer care and the man said that he can't see my recharge as 2 days is over. but my question is here that as a reputed company why you cheated the customer and what is the reason that you can't see the recharge details as we can see the last deduction, last recharge etc.
Another issue is that your representative is always busy and keep us waiting for 20 to 30 minutes, so that we could not call in stipulated 2 days. i have suffered one more time in last three month. but that time the representative give me a bogus excuse... forget it..
It is my request that please stop the 2 days rule as we are very busy today to look after all that silly matter and we always believe in your reputation.