[Resolved] Reliance Communications — Deduction of Main a/c balance along with data balance while using Mobile Internet | |||
Dear Sir, While useing Mobile Internet on Reliance GSM, Main account balance is deducted alongwith data balance, where only data balance should be deducted. Today i.e. 01.10.2014 at 02.00 PM also when i used mobile internet my data balance is reduced by 0.22 MB and Rs.5.50 charged from Main Account Balance simultaneously. I checked my main account balance and data balance before starting mobile internet which was as under : Main A/c Balance : Rs.38.810 (Before using Mobile Internet) Data Balance : 0.66 MB (Before Using Mobile Internet) and AFTER USING MOBILE INTERNET : Main A/c Balance : Rs.33.310 (i.e. reduced by Rs.5.50) Data Balance : 0.44 MB (i.e. reduced by 0.22 MB) i.e. both the balance has been reduced where as it should be charged only from my Data Balance. Kindly reverse my main account balance and rectify the issue at your end to avoid recurrence of the same. Regards, Yateendra Jain Kindly look into the issue Note: Forwarded message attached -- Original Message -- From: "ysjn"[protected]@rediffmail.com To: "rcomappellateauthority.mumbai"rcomappellateauthority.[protected]@relianceada.co...⇄ "customercare"[protected]@relianceada.com Subject: Main Balance deducted alongwith data balance Dear Sir, I am using reliance gsm sim with no. [protected], While using mobile internet on my device on 27.09.2014, 28.09.2014 and 30.009.2014 balance was deducted from my main balance, along with data balance, i.e. while using internet, both data balance as well as main account balance (talk time) was deducted, details are as under : Date Mobile Internet Balance deducted (Usage) from Main A/c Bal 28.09.14 80 MB Rs.65.00 30.09.14 1.2 MB Rs.6.00 Kindly rectify the issue and reverse the wrongly deducted balance of Rs.71.00 to my main account balance. Yateendra Jain Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications