[Resolved] Reliance Communications — Deficiency in Service for Postpaid mobile no. [protected]

Sriram K Sharma

from Chennai, Tamil Nadu

Address:

600091

I am a proud subscriber of Reliance postpaid (Originally CDMA but now 4G-GSM technology) for over 10 years. Though I experienced network related problems whe I used your CDMA technology and SIM, the services in my Plan (Local, STD & ISD calls/SMS etc) were working. After your forcibly thrusted this 4G-GSM because Reliance was forced by TRAI to wind up the CDMA support, Most of the time the tower indication on my mobile screen is "TATA DOCOMO-RELIANCE" and "RELAINCE 4G" at other times.
When the tower shows "RELAINCE 4G" I am able to use my connection effectively for (Local, STD & ISD calls/SMS etc) . IT works fine. On the contrary when tower shows "TATA DOCOMO-RELIANCE" I am able to make only Local and STD calls, I AM UNABLE TO MAKE ISD CALLS I HAVE A SECURITY DEPOSIT OF RS 2000/- WITH YOUR COMPANY AS ON DATE). I GET THE MSG -"PLEASE CHK THE NO. YOU HAVE DIALED".
FURTHER, I AM UNABLE TO CALL RELIANCE HELP LINE OR COMPLAINT HELP LINE (*333 AND 198).i HAVE REGISTERED A COMPLAINT (REQUEST NO.[protected]. THE ISSUE IS STILL PENDING. YOUR EXECUTIVES HAVE STEALTHILY AND CLANDESTINELY TREATED THIS ISSUE AS CLOSED OUT OF COWARDICE AND NEGLIGENCE.
I WILL BE FORCED TO COMPLAIN WITH BOTH TRAI AND STATE/DISTRICT CONSUMER REDRESSAL COMMISIONS IF THE ACTUAL PROBLEM IS NOT RESOLVED TO MY SATISFACTION

REGARDS

K. SRIRAM
MOB - [protected]

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Feb 1, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Dec 28, 2016

Updated by Sriram K Sharma I am a proud subscriber of Reliance postpaid (Originally CDMA but now 4G-GSM technology) for over 10 years. Though I experienced network related problems whe I used your CDMA technology and SIM, the services in my Plan (Local, STD & ISD calls/SMS etc) were working. After your forcibly thrusted this 4G-GSM because Reliance was forced by TRAI to wind up the CDMA support, Most of the time the tower indication on my mobile screen is "TATA DOCOMO-RELIANCE" and "RELAINCE 4G" at other times.
When the tower shows "RELAINCE 4G" I am able to use my connection effectively for (Local, STD & ISD calls/SMS etc) . IT works fine. On the contrary when tower shows "TATA DOCOMO-RELIANCE" I am able to make only Local and STD calls, I AM UNABLE TO MAKE ISD CALLS I HAVE A SECURITY DEPOSIT OF RS 2000/- WITH YOUR COMPANY AS ON DATE). I GET THE MSG -"PLEASE CHK THE NO. YOU HAVE DIALED".
FURTHER, I AM UNABLE TO CALL RELIANCE HELP LINE OR COMPLAINT HELP LINE (*333 AND 198).i HAVE REGISTERED A COMPLAINT (REQUEST NO.[protected]. THE ISSUE IS STILL PENDING. YOUR EXECUTIVES HAVE STEALTHILY AND CLANDESTINELY TREATED THIS ISSUE AS CLOSED OUT OF COWARDICE AND NEGLIGENCE.
I WILL BE FORCED TO COMPLAIN WITH BOTH TRAI AND STATE/DISTRICT CONSUMER REDRESSAL COMMISIONS IF THE ACTUAL PROBLEM IS NOT RESOLVED TO MY SATISFACTION

Verified Support

Dec 28, 2016

Reliance Communications Customer Care's response Dear Sriram,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Dec 30, 2016

Reliance Communications Customer Care's response Dear Sriram,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications