[Resolved] Reliance Communications — Falsely Balance Deduction | |||
I recharged my mobile number on 1st Jan 2015 with Rs. 70 have talk time of Rs. 70, after first 2 hours of my recharge initially Rs. 20 were deducted from my account & then later by the evening complete balance was deducted from my account. On calling the complaint number i.e. 198 they were unable to assist me saying that the server is down and they are unable to view my account details. Later my phone number was blocked on complaint number i.e. 198, as result I was not able to call on 198 for getting further updates of my situation And please note that this is the second time the above scenario is happening with me earlier at the time of Diwali, in the similar manner the balance was deducted from my account and they didn't gave me refund Please look into the issue and ensure that Justice is Served Regards, Vikas Ramchandani Pimpri Pune 411017 Mob No. [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Vikas,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications