[Resolved] Reliance Communications — Fraudulent change of internet plan | |||||
I purchased reliance dongle internet on 3/10/2015, just and just only because they had 999 unlimited internet plan named : truly unlimited. When i went to purchase the plan at their outlet i made sure that they have that plan. I confirmed many times with their rep. I was charged 1250 at their gandhi bazar branch in bangalore even though their website was showing the cost of 799. But now when i am using it. their speed has reduced after the usage of 40 gb. (while buying it i confirmed that there will be no caps) This has been done after the next day i paid my first month bill. their customer support redirects me to their store and in store they redirect me to CS. This is a fraudulent behavior from the reliance end . They have shown me a good package while buying and have activated a WORTHLESS PLAN. I kindly request you to take action on them. Was this information helpful? | |||||
Oct 26, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Nov 15, 2015 Reliance Communications Customer Care's response Dear Pratap, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Nov 21, 2015 Reliance Communications Customer Care's response Dear Pratap, As per confirmation received from concern team we wish to inform you have been charged correctly. Hence, we won't be able to pass any waiver. Thank you! Cheers, Reliance Communications | |||||
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