[Resolved] Reliance Communications — Fraudulent sale of dongle to me for rs. 1500 on 22/12/2015 | |||||
On 22/12/2015 i purchased a dongle mdn [protected] after viewing their Website about download speed which was shown as 3.1 mbps and their Salesman mr. Amar came to my home with the dongle and assured that The speed of download will be 3.1 mbps. I paid him rs. 1500 for the dongle And three months advance rent and he installed the dongle in my laptop And went away assuring that the dongle will be activated soon and the speed Of download will definitely be 3.1 mpbs or more. The dongle was activated the same night but the speed of download was Always below 1.0 mbps and the speed never improved despite numerous Complaints to netconnect. [protected]@relianceada.com. Now i am asking them two questions as below from them. Question no. 1:- is this justified to sell the dongle for rs. 1500 displaying the Speed of download in your website as 3.1 mbps and confirmation of the Speed by your salesman mr. Amar at my home?? Question no. 2:- is this justified to charge monthly rent/bill for download Speed of 3.1 mbps while the real speed was only 32% of 3.1 mbps?? I purchased the dongle for direct steaming telecast from sonylive which Requires minimum speed of 3.0 speed and so my money was wasted. I have sent them more than 325 reminders to answer my two questions But they are not responding. I request you to please help me. With thanks, Yours faithfully K. D. Mishra Current email :- mishra. Is. [protected]@gmail.com Was this information helpful? | |||||
Aug 21, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jul 12, 2017 Reliance Communications Customer Care's response Dear Mr. Mishra, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Jul 14, 2017 Reliance Communications Customer Care's response Dear Mr. Mishra, We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I can't go out of home .Two bandmasters have their shops in front of my home with the result that I can't listen to
my tv even at full volume owing to practice by bandmasters.This is the reason for my purchasing the dongle so
that I may view my favorite programs at my opportune time from SONYLIVE or other telecasting sites. For this
download speed of 3.1 is required and Reliance website displayed this and their Salesman Mr. AMAR who came
to deliver the dongle to my home also twice confirmed this speed. But the I could never get the speed of download
above 1.0 mbps with the result that the dongle was useless to me from 22/12/2015.Thus this was a Fraudulent
sale to me for Rs. 1500. I have sent them more than 350 Emails but they are responding.They can reply on my
Email ID mishra.is.[protected]@gmail.com.