[Resolved]  Reliance Communications — Internet Not working

Address:

Hyderabad, Andhra Pradesh

Data card number : [protected]
contact number : [protected]
Complaint reference number:[protected]
Date of complaint : 8.7.2015

After using the data card in postpaid plan for 3 months, I changed it to prepaid. Ever since, am not been
able to use the Data card. Not able to recharge the data card online or through Reliance stores. I tried
getting recharge of Lifetime membership plan through reliance stores of Rs.3001. The complaint registered
with Reliance was closed giving incorrect information. The information provided is - because I changed from
Post paid to Pre-paid lifetime membership is not possible. Whereas as per the Reliance store personnel, other
customers are able to avail the plan who have migrated from Post paid to prepaid.

Also I tried recharging a different prepaid plan of Rs.255 but unsuccessful.

Tried recharging through paytm - 173 Rs voucher, but unsuccessful.

Have spent Rs.1200 on the Wifi Data card but not able to use it. Kindly help.

Regards
Gaurav