[Resolved]  Reliance Communications — legal notice for recovery

I had closed my wireless broadband dongle account long time back in dec. 2013 after making payment for last bill i received in december and contacted customer care to disconnect my services since speed was very poor in bangalore.

However, to my surprise i noticed they sent me bill again for 2-3 months and when i sent them an email that after so many request you haven't disconnected my services and i'll go to consumer court they finally disconnected and sent an sms too with no more bills.in fact if i check the records usage is zero as well for the time when they hadn't disconnected since i was under impression they have disconnected and wasn't using their service.

Now, after 3.5 years, i received this all of a sudden email from your advocate. Note that no prior email was send to me in all these years. This is scam or what??? See below it came in email and not as an attachment.

From: "rcomdl legalcollection1"
Date: 12 september 2017 at 14:53:57 ist
To:
Subject: legal notice for recovery
Advocate manoj som
Strategist lawfirm
Registered office : 33 & 34, gangotri apartment, kaushambi, ghaziabad-201010
(Advocates & legal consultants)
Legal notice

Id: ctn/2017/9/lot-209/cro/87981
Date: 12-sep-17
Seema chauhan
Faro business techonologies e-12 b 1 extn mohan cooprative industrial estatemathura road opp ntpcnew delhi110044

Billing account number:[protected]Mdn – [protected])

Subject: legal notice for recovery of rs. 2438.21/-

Dear sir/madam,

On instructions of my clients, reliance communications limited and reliance communications infrastructure limited, i hereby serve upon you with the following legal notices:

1. That you had subscribed to the telecom services being provided by my clients on the basis of terms and conditions of the customer application form which was duly signed and executed by you. Our client, reliance communications ltd. Have from time to time raised bills for the services availed by you.


2. That my client on your specific request had agreed to provide the services as desired by you and in lieu thereof you had duly signed and executed the customer application form and other related forms duly agreeing to all the terms and conditions thereof. You by signing the caf had duly understood all the terms and conditions of the agreement and one of the conditions being that all payments with regards to the said services shall be made by you in time without failure or delay. Upon your agreeing to the terms and conditions of the agreement and by signing the caf form and other related forms, the aforesaid fixed line phone connection and a customer billing account number[protected] was duly allotted to you.

3. That as per the terms and condition of the agreement, you were under legal obligation inter alia to make payments on time of the periodic invoices raised upon you in respect of services availed by you. However, in spite of the receipt of the said invoices from my clients, you have grossly failed to make the said payments. Due to the non - payment of your legitimate dues, my client was compelled to disconnect your aforesaid fixed line phone connection. Further as on date a sum of rs. 2438.21/- is due and payable to my clients, in this regard. It is further submitted that despite the agreement being entered by you with my clients, you have intentionally and deliberately breached the trust of my clients by violating the terms and conditions of the agreement which clearly amounts to a punishable offense under section. 406 ipc., by violating the terms and conditions of the said agreement you have also made yourself liable for criminal prosecution as well as of civil liability for recovery of the said amount which is due to my clients.

4. That my client assumes that your conduct was intentional and deliberate by not making the payment to my clients after duly availing the services offered by them. This act of yours is indicative of a dishonest intention of causing wrongful loss to my clients and wrongful gain for your-self, inter alia amounting to cheating my clients which may culminate into a criminal offence punishable under section 420 of ipc with imprisonment or fine.

5. That in the aforesaid circumstances, we have been instructed by my clients to demand from you immediate payment of the aforesaid amount of rs. 2438.21/- and to give you this notice, that if case you fail to make the payment to our clients the aforesaid sum of rs.2438.21/- together with interest thereon within 7 days from the date of the receipt of this notice, we have definite instructions from our clients to adopt appropriate legal proceedings, criminal as well as civil, against you in the competent court of law at your entire risk, costs and consequences.

6. That as per the agreement you are also liable to pay 2.5% interest per month on the aforesaid amount from the date of default till actual realization.

7. This legal notice supercedes any other legal notice (S) send to you for the captioned purpose on behalf of my clients. For any clarification, you may please contact mr. Arshad malik ([protected]) mail id rcomdl. [protected]@relianceada.com, amit. K. [protected]@relianceada.com & mr.)

8. That in case you already have made the requisite payment before the receipt of this notice, in that scenario kindly treat the aforesaid notice as withdrawn, provided the proof of payment details are sent to us.

Note: copy of this notice is retained in my office for further necessary action in the future.

Manoj som


Advocate
Was this information helpful?
No (0)
Yes (0)
Oct 13, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2017
Reliance Communications Customer Care's response
Dear Seema,

We have noted your concern and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Sep 12, 2017
Updated by seema chauhan
Please contact at [protected]@gmail.com directly.
Complaint comments 

Comments

Please contact me at [protected]@gmail.com
Hi, did you get any clarification from reliance on your concern ? I too had received exactly same mail just amount mentioned was different. I had sent mail to customer care but they didn't reply back. It seems person so called Manoj som had sent spam to emails.
hi
did anyone got any info if the email id is authentic one or is this some kind of spam mail, as i have received exact same email with same wording except the amount
rcomdl.[protected]@relianceada.com
I replied on that email with all the details reg. bill payment and disconnection of my services. Never got any other mail back from him. Anyway I have heard anil ambani’s reliace is going bankrupt so probably they r trying to get money like this! LOL...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    22889
    Pending
    370
    Resolved
    12596
    Reliance Communications Phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    Reliance Communications Address
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    View all Reliance Communications contact information