[Resolved]  Reliance Communications Limited — 237 rs deducted inspite of activating package

Address:

Mumbai City, Maharashtra

Please see, my contact number is [protected]. i had 30 mb data balance as on 12th October, 2014. I recharged for rs 10 that should give me additional 30 mb data with one day validity till mid night of 12th october, 2014. I had total of 60 mb data as per ussd code *111*1*3# when i checked after recharging with 10 rs on 12th october, 2014. I used 51 mb data and i realised my balance has reduced from 237.82 rs to 0.02 rs. Probably 30 mb data wasn't cosidered which was activated today resulting in charging me of 21 mb after 30 mb previous balance. Please look in to the matter. According to me i have been wrongly charged and request you to refund my money. If not please mail me the statistics of data used by me and also charges per KB beyond data package. I would like to see if it matches 237 rs or not. Also i tried calling customer care on 198 but the call gets disconnected before the connection is established. 237 rs isnt a small amount and i was not warned by sms before the deduction started. I have been using airtel in my other cell but i never faced this issue. With reliance thos has always happened. Recently i complained on 30th september, 2014 and after struggling for 8 days i got refund only on 7th October, 2014. This really causes lots of harassment. Just saying that balance has deducted correctly for using gprs is not sufficient. Please prove the same with the help of my usage statistics or refund me the money. I really feel its just a revenge from your firms end as 5 days back i made the mistakenly deducted money to be added back in my account.