[Resolved]  Reliance Communications Limited — Payment of Services used of Broadband

Address:

Pune, Maharashtra

I Shrikant Paria Lande do use reliance communications ltd services since 4-5 years like Wireless phone [protected], Brord Band Services at Shop 4 BAN No RELIANCE Office internet
ID:[protected] and @ residance RESIDENCE:ID:[protected]. and recently taken Dongal Broad Band connection in Jul 2013 Reliance Netconnect + RSN NO: RZTCDC[protected]
DATTA CARD MDN no: [protected]
Complaint :
1 Broad Band connection I took only for the purpose of internet connectivity.
2 The reliance Broad Band connectivity do have regular problems. I did reported the same to their customer care and did recorded few records of date and follow up details of recent times. The details are under
[protected] House interaction ID
House Copmlaint No
29/09/2012 [protected]
01/10/2012 [protected]
23/10/2012 [protected] nilesh
14/02/2013 [protected] KALPESH
04/04/2013 [protected] kiran
05/04/2013 [protected] gaurav
06/04/2013 [protected] yogesh
07/04/2013 [protected] ravindra
13/06/2013
13/07/2013 [protected] AVINASH
14/07/2013 [protected] AVINASH
15/07/2013
25/07/2013 CNM[protected] Customer care

15/09/2013 [protected] close Connection
15/09/2013 [protected] neerj
[protected][protected][protected][protected][protected]
[protected] S4 Inter act ID interaction ID
Office Copmlaint No
29/09/2012 [protected]
01/10/2012 [protected]
23/10/2012 [protected] [protected] nilesh
03/12/2012
14/02/2013 [protected] KALPESH
04/04/2013 [protected] kiran
05/04/2013 [protected] gaurav
06/04/2013 [protected] yogesh
07/04/2013 [protected] ravindra
13/06/2013
13/07/2013 [protected] AVINASH
14/07/2013 [protected] AVINASH
15/07/2013
25/07/2013 :CNM[protected] Mail Customer Care
15/09/2013 [protected] neeraj Wave Off request
08/10/2013 girish
[protected][protected][protected][protected][protected]-----
3 I did observed continues, more than 28 days non connectivity during Jun & Jul 2013. And their customer care officer and Pune Technical team did accepted the problem as Katraj / Kondhawa Server was down and hence connectivity was not established for most part of Katraj.
4 As connectivity problem was troubling we did spoke to Reliance Officials and they suggested to Wire less Solutions thr Dongal and we did purchased the same and made working in from 27 Jul 2013
5 As at the same time we did requested Reliance Thr Customer Care to disconnect the connection of Residence in July 2013 communicating that the Jun 2013 Bill is paid and we do not want the services for connection @ Residence ID[protected]
4 On this facts I did get wave for the connection ID[protected] Office and effected in Sept 2013
But Reliance did not consider the same for Residence connection ID[protected]
5 I did get the Bill for Jul 2013 Rs 560.68 + Aug Bill Rs 1, 221.36 + Sep 2013 Rs 1, 411.79 + Oct 2013 Rs 1, 511.79
6 I did get telephone call from Reliance Legal Dept Kuber Park on daily basis Lady officials from their office did said that you no ability to pay the Bill Rs 1512 then why you took the connection. The Lady talk was harassing and did troubled to me and did disturbed my valuable time.
7 I did paid all payment of all connection in time even though the Reliance Broad Band connection is off when Electricity goes on any Time. On Thursday when electricity is off the Reliance Net Connection if Off.
8 I would like share the Technical Team of Reliance as they know the connectivity was problem and team @ Satara Road and In charge is also aware of this.
Tech Team Contact:
Pune – Ganpat Pawar – [protected]
Ganpat Land Line –[protected]
Datta – [protected]
Sagar – [protected]
Team Incharge - SHINGADE - [protected]
9 I got the Notice appendix M CBB1595 DT 10/12/2013 Recived on Sunday 22/12/2013 thr India Postal Services to attend / present Pre Litigation Lok Adalat Dist Court Building Shivaji Nagar Pune on 22/12/2013 after 10.30AM onwards

I feel that the fault is not mine.
And Reliance is pressuring me to pay which I feel is injustice. And I will request to withdraw the notice and bill demanded for Rs 1512.
I am communication this to Relaince Autority to look in to the matter.
I am attending Lokadalat Today of next Sunday
I request you to guide to me in the matter
Regards
Shrikant Parisa Lande
C3 Shriram Nagari,
BH Bharati Vidhaypeeth,
PCIT - Dattanagar Rd
Opp Icchapurti Ganesh Mandir
Katraj - Pune 411046