[Resolved]  Reliance Communications Limited — Prepaid to postpaid to prepaid

Address:

Raigad, Maharashtra, 410218

I am using Reliance CDMA sim in Mumbai since last 10 years. 1 year back my CDMA non sim mobile was lost. I bought new handset which was sim based, I visited reliance gallery for a new sim. They insisted me to convert my prepaid plan to postpaid plan, otherwise they told they can not provide a new sim. As well as they assured later you can convert it again into prepaid.

After 4-5 months they went CDMA to GSM I got my postpaid new sim for 25 Rs extra and my parents 2 more prepaid new sims 125 Rs each. This was my extra expenses. Now all are we using reliance 4g gsm sim.

As I never wanted a postpaid mobile, now I decided to convert my postpaid plan to prepaid plan. Again I have visited reliance gallery, without asking second question gallery person told me you have to port it any other service provider, we can not convert postpaid to prepaid, we do not have this system.

Now story begin cat and mouse. I spent another 50 Rs to buy Airtel sim and applied to port my number on dated 10-Dec-2016. I got a porting request code number RM238886 valid till 25-Dec-2016. Then I got many calls from reliance why you want to convert, even in one call a lady gave me her number +[protected] and told let her talk to gallery person, she asked me why you did not told gallery person prepaid conversion is possible. I got more calls to conveyance me to continue my postpaid plan.

Every time simply I asked them either convert my number to prepaid or approve my number port request. Now 25-Dec is over I have paid my this month bill and there is no sign to action on my request.