Reliance Communications Limited — worst customer service

Address:

Mumbai City, Maharashtra

I am an old reliance netconnect customer no [protected] with more than 7 years of association. Always before the payment date I get so many calls to pay the bill which is so irritating at times though my track record in terms of payment has been upfront. I am travelling right now and all of a sudden my account got exhausted. I tried to top it up and asked raised several service request through their customer service agents but everytime i come with an answer that due to some technical issue it cannot be done. This has been happening to me for more than 5 times now and they have no resolution, other issue is the agents and their supervisors dont understand & speak english properly. I then asked them to change my plan to unlimited download plan. I was promised that it would happen in 3-4 hrs by one of the supervisors and i get a message from reliance that SR is processed now i realise and understand from the customer care that it takes 24 hrs for the same. Are you folks trying fool your loyal customers by taking them for granted. Hence i am discontinuing your service WEF from today. Its one of the worst customer service experience I had and I dont want to associate myself with Reliance Communication as a customer ever.