[Resolved]  Reliance Communications — Migration of cdma to 4g resulted in no tower and internet

Address:

600038

I bought reliance wi-pod - cdma for 1000 rs on february 2016 with a plan of 1099/month. I used it up-to june 2016.in july reliance migrated my cdma to 4g. I got disconnected with the internet. I called reliance customer care several times which is not reachable most of the times when i got connected to the customer care they asked me to buy a new 4g data card dongle which of 1500 rs to continue the service. I said i cant afford another dongle as i have bought this recently so please disconnect my connection.

The thing is i didn't made a write of the same. Now its stating me as payment due for 2000rs.

This is pathetic. Now they have disconnected my service and asking me to pay the due amount by threatening me by local advocates. Their behavior is very worse. They are abusing me.
How third party people got our details and abusing us?
I didn't get the internet connection, no tower at all. I am getting bill for my plan amount for two months july 2016 and august 2016. Without any usage how can i pay the bill? My data card number is [protected], i called [protected] to ask about the details, they are telling me we don't have any details about this number. I am really confused. I need help.