Reliance Communications — Misleading information on site | |||||
On the 19th Of Januaury I wanted to recharde my numbe rwith balance and gprs data packs. i saw the pack of rs 448 which will avail me 2gb 3g data and 300tt local and std for 30 days. i recharged as i found it suitable for my number [protected]. after recharrgin my number i see i am only getting rs 200 tt that too for 28days. i called up the customer care and asked about the difference. wat i hear is totally shocking is that they dont know wat their site shows. according to the customer care i was not entitled for that offer written on that site wherelse there was not mentioned that it is only for some special people. he says you are not a valid customer. an offer on national site .. www.rcom.co.in is having an offer which is different with their customer care verdict. that is very misleading for customer like us to be harrassed. how can this cause a difference. i want my 100 tt as well as i had done my recharge on that site which shows the offer as 2gb 3g data and 300tt loocal and std. please i request you to do the needful. it has caused me a lot of harassment as the customer care executive spoke to me rude as well. i ahve attached the imgage too. Was this information helpful? | |||||
 2 Comments | |||||
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Dear Swati,
We have been informed by our customer service team that your concerns have been addressed. However, as per the confirmation received, the necessary waiver has been posted to your account. Thank you!
Cheers,
Reliance Communications
We have been informed by our customer service team that your concerns have been addressed. However, as per the confirmation received, the necessary waiver has been posted to your account. Thank you!
Cheers,
Reliance Communications
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications