Reliance Communications — mobile network change reg

Dear sir

As i am the customer of reliance communication for past 10 years and i am using mobile number [protected] (Prepaid). I have recharged rs.150/ on 7th of august 2017 and thereafter i have rarely used my mobile for call only which even not used more than 5 calls.

Now i came to know from your customer care call that i have been connected with vodafone service provider and to continue further with vodafone it asks me to send sms to 1900 as "port my mobile number". When i did the same it tell me as "insufficient balance". But definitely some minimum balance should be there in my mobile number. Where has gone that amount i don't know...?

Then, i have tried to recharge rs.10 with the vodafone service using my mobile number and it tells me the number has not been connected with vodafone yet. Then today (10.11.2017) i have tried to recharge through reliance service for rs.10/- and recharges done successfully. But the credit has not come to my mobile. Due to this reason i could not able change over to vodafone or continue with reliance to send sms to 1900 for porting to vodafone.

As this mobile is my primary one and it has been linked with many other government related website like aathar, gst and civil supply etc and many other website based link, i could not able to get any information from them and i am severely affected with this and i am loosing my business very badly.

Hence please tell me how i can change over to vodafone. Who will bear the all such loses happened to me due to you yourself changing my mobile number to someone's mobile service provider.

I except from you proper solution for all such losses happened to me

With thanks & regards,

K. Alagappan