[Resolved] Reliance Communications — My incoming and outgoing services has been blocked due to my payment not updated

sushilkr04

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122050

I am using reliance postpaid no-[protected]. I have made bill payment of rs 700 out of rs 724 but rs.100 payment which i have made through payzapp on 15/7/2016 is not yet updated.
Due to this my incoming and outgoing all services has been bared and i have been imposed a fine of rs 100 for my next bill cycle.
I have been doing complains to reliance but they have not resolve my issue from last 25 days and even they have not updated yet.
So., sir please do the needfull because i am suffering the problems even i don't have any mistake.
I am also providing you the transaction detail.

Transaction details
Transaction reference id 6019489896010931873913237
Payment reference id[protected]ac18xh9
Subscriber id [protected]
Payment received towards reliance gsm mobile postpaid payment
Amount rs. 100.00
Date and time[protected]:00:41

Please resolve my issue on highest priority.

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May 14, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2016

Reliance Communications Customer Care's response Dear Sushil, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications

Aug 10, 2016

Updated by sushilkr04 My alternate number is [protected]

Transaction details:-

Transaction reference id 6019489896010931873913237
Payment reference id[protected]ac18xh9

Subscriber id [protected]

Payment received towards reliance gsm mobile postpaid payment
Amount rs. 100.00
Date and time[protected]:00:41

Aug 10, 2016

Updated by sushilkr04 my alternate no is [protected]

Aug 11, 2016

Updated by sushilkr04 Today I have payed Rs.124 amount of my previous bill. because Reliance customer service representative has called me and said If you pay your previous due amount Rs.124 then your number will be active within 1 hour and beware your late fine amount.
But my number is not active and not give resolution about my issue regarding my Rs.100 payment.
So. sir please do the needfull because i am suffering the problems even i don't have any mistake.