[Resolved]  Reliance Communications — Network fluctuations and partial information given and no response from the customer support team

Address:	Kolkata, West Bengal, 700119
Website:	www.rcom.co.in

Hi complaints team,

My name is ritesh shaw and i have been using reliance services ([protected]) for more than 10 years, however these past few months the network fluctuated quite a lot and i had to use a different service provider for my communication and internet services even though i was paying for a service to rcom which i did not receive.

Firstly, stating the obvious matters to the customer service team about network problems did not help. Henceforth, regretfully i had to decide on switching providers.

So, i opted for a number port. Finally reliance took a notice and i received a call from anjan on 28/05/2017 probably from the retention team.
He assured that in the next 7 days the network problem would be sorted and he also offered me a new package which would reduce the billing amount from 399 +tax (Jalsa plan) to a plan which would increase the benefits alongside decreasing the rental to 250 or such including tax.

The one thing that was never explained to me on that call was that i had to pay 4 months in advance later on i got a bill which crossed my credit limit on the 30/05/2017 naturally i had concerns so i did not pay as i was amused about the absurd charges.

I called again and spoke to a guy named ashis, i tried to get it escalated but no manager was available as per him and he told me to call back which i did and asked for a complaint to be logged on the account so that someone could get in touch with me however no one did.

I have been passed around like a football with no real detail of what was happening and my number got blocked and i could not contact the customer services no matter how hard i tried.

Later on my number ceased now i don't get any incoming or outgoing, all i get are messages.

I want my number to be restored as it is the permanent number i use for my family and business requirements and if this issue is not resolved as soon as possible i promise to take all legal actions possible.

Regards,
Ritesh shaw
Contact - [protected]/[protected]