[Resolved] Reliance Communications — No internet connectivity since 7 days.

amit1277

from Lucknow, Uttar Pradesh

Address:	Mumbai City, Maharashtra
Website:	rcom.co.in

User ID:[protected]

The wireline internet service has stopped working completely since 18.06.2017. The Customer Care team is not at all helpful. I have submitted my complaint 4 times and recieved 4 different Complaint ID's namely,[protected],[protected],[protected] and[protected] but none of them have been resolved yet. I have paid my entire bill of 6 months in advance and this is the service I am getting. Worst customer services and satisfaction provided by the company. Tell me where to contact or next I will drag you to consumer court.

Regards,
AMIT KUMAR

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Jul 29, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jun 25, 2017

Updated by amit1277 By the way here are the various telephone numbers of your employees who just give lame excuses and do nothing.

Head Office (Reception)..[protected]
Alok.. [protected]
Pankaj..[protected]
Vivek..[protected]
Kailash (Lineman).. [protected]

Jun 25, 2017

Updated by amit1277 You can contact me at: [protected], [protected], [protected]

Verified Support

Jun 25, 2017

Reliance Communications Customer Care's response Dear Amit,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Jun 27, 2017

Reliance Communications Customer Care's response Dear Amit,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications

Jun 27, 2017

Updated by amit1277 Sir,

Your employees in the Lucknow Head Office are still giving false assurances and just fooling around. They do not seem to care about the customer.

Every other day a different telephone number is handed to me and on dialling it, no one even bothers to pick up the call.

I am very much disturbed by all this.

Regards,
Amit Kumar