Reliance Communications — No receipt of actual amount and no refund on cancellation

Address:

Pune, Maharashtra

I had purchased reliance netconnect dongle ([protected]) with free device plan after paying advance rental of Rs.3300/- for 6 months in Dec 2013. I was told that device is free and I will receive monthly bills. I was told to pay in cash but sales executive did not provide proper receipt, he told that my receipt will be mailed to me. I did not receive the receipt and when my first bill was generated, I was shocked to see that it only mentioned payment of 2058 instead of 3300 which I actually paid. On contacting reliance care I was told that I will only be provided receipt of 2058 and the rest was payment towards dongle price for which receipt will not be provided. I told them that I took the connection only after confirming that the device is free and I will only get bills of monthly plan which would be waived for first 6 months. I asked them to disconnect my services and refund the amount in Mar 2014, they did disconnect the connection but refused to do refund. Even after contacting them for 2 months my device is still dead and I am not given any refund. I also have reliance postpaid cdma phone and plan to disconnect it and I plan to go to consumer forum and file a case against them. Thanks, Vipin