[Resolved] Reliance Communications — Not activate the portability number [protected]

roopgeetasharma

from Sinor, Gujarat

Address:

Bharuch, Gujarat, 392001

I am a reliance customer from last 3 year; on date 28/11/2015 i requested to port my number [protected] (Rcom) Himachal pradesh to (Rcom) gujarat circle. on date 08/12/2015 i received a message that "Port in request for no [protected] is accepted and existing service will be disable from 11:00 pm 1:00 am" when on 09/12/2015 i contact on 59059 for activation the executive reply this number information not updated on our system and call after 6 hour. Today two days spend but my no was not activated till date when i contact reliance store they told me that the number is pending for verification only but 59059 told the information not updated on our system. What can i do? So i requested to what is the problem ? is it activated or not?

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May 29, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2015

Reliance Communications Customer Care's response Dear Mr. Sharma,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Dec 14, 2015

Updated by roopgeetasharma Dear my alternate no.[protected]

Please tell me what is the issue ? I second time submitted the document to reliance store and already mail to customer care and appeal authority on 10/12/2015 but no response get from them to till date. Please clearly mention, is activated or not my number ?
Otherwise i mail to HO of reliance and Telecom Regulatory Authority of India regarding this type of problem and not reply my mail regarding the complain. and also send me complaint no forwarded to your customer service team.

Clearly mention on which date my number is activated?
roop narayan sharma

Verified Support

Dec 15, 2015

Reliance Communications Customer Care's response Dear Mr. Sharma,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number here using a PC: http://bit.ly/1cmd6ds so that we can successfully contact you to address your concerns.

Regards,
Reliance Communications

Dec 17, 2015

Updated by roopgeetasharma Alternate no. [protected]
When i request to change the circle from Himachal pradesh (Reliance) to gujarat (Reliance) of mobile no [protected] the reliance store issue me a new sim card. the sim detail as below
sim no. (RSN[protected],
MDN [protected] and
imsi no is [protected]
is issued by reliance store against the circle change request of mobile no [protected]. but sim no. (RSN[protected] is ready for verification on 59059 when i call to 59059 they told me that this no information not updated on our system. please tell me the sim number of mobile no [protected] . is it is right sim issue me by reliance store person
what will i done

Dec 17, 2015