[Resolved] Reliance Communications — Not letting me to Port my no [protected] to Airtel

vaibu

from Jaipur, Rajasthan

Address:	Mumbai City, Maharashtra
Website:	rcomrelianceada.com

Hi,

I am a postpaid user of reliance and writing my concern due to very un-ethical behaviour and misguidance from reliance.

Sir/Mam - I want my no [protected] to be ported to Airtel for that I made a request on 24th Apr 2017. After making the request I made the advance payment of a week to reliance since porting activity may take 7 days however the request got rejected saying overdue.

Second time I called up the customer care no and checked how much payment that I need to make so that this time my port request does not get cancelled the executive (Lady) told that your 45 Rs is already with Reliance as advance so you just need to make 93 Rs of payment (I am having 399/- of monthly plan) more so that your request should not get cancelled. I did that and then been to Airtel office to raise the port request again. This time also my request got rejected. I checked with Airtel and they said that as per reliance my user id is not matching with port id which was surprising to me. Reliance customer care executive said that it was again due to overdue amount - when I told him that your executive only told me to make the advance payment and it would not get rejected then why it got rejected even after making the advance payment then they do not have any answers other than this that they cannot see their system with the information updated.

Today when I call up the customer care they said they do not have any information available for the request made on 5th May 2017. I had to call up the nodal office and from there Pallavi Kamkar (Maharashtra) picked up the call and assured me that this time my request will not get rejected and I already have advance deposit with reliance.

My concern that reliance is playing with me every time and not giving me a solution to and allowing me to Port my no to Airtel.

Please help. awaiting your response.

Thanks,
Vaibhav Dadheech
[protected]

Was this information helpful?

No (0)

Yes (0)

Jun 20, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

May 16, 2017

Reliance Communications Customer Care's response Dear Vaibhav,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

May 18, 2017

Reliance Communications Customer Care's response Dear Vaibhav,

As per your telephonic conversation with our customer service associate, request you to visit any of our nearest Reliance Mobile Store, with a Photo, Photo ID & Address proof for further assistance.

Regards,
Reliance Communications