[Resolved]  Reliance Communications — Number terminated without intimation.

Address:

Hyderabad, Andhra Pradesh, 500038

My number has suspended, i informed to reliance customer care to stop suspend request from termination. So, the agent resumed my services as per my request 03-dec-2016. Then i am able to use my service (Making calls, sending sms) as usually.

Actually my number stooped working from 12 dec 2016 without any intimation. I already sent a couple of mails to stop "suspend request" for my number. And also i had spoken with shalini appellate authority to resume my service. But i didn't got any response yet.

Reliance number : [protected]
Registered email: [protected]@gmail.com
Alternate number to contact : [protected]

1. Mail dropped - 3 dec 2016 to rcomappellateauthority. [protected]@relianceada.com - no response and no reference id.

2. Mail dropped - 7 dec 2016 to rcomappellateauthority. [protected]@relianceada.com - no response and no reference id.

3. Mail dropped - 9 dec 2016 to [protected]@relianceada.com - no response and no reference id.

4. Reliance live chat - 03 dec 2016 - termination request stopped by naresh successfully.

5. Spoken with shalini and mehul from appellate authority on 12 dec 2016 request taken but no response.

As per the rules of trai for termination services will block for 7 days then number will terminate in 15 days.

Here in my case, i was used my service (Making inbound and outbound calls, sms data) till 12 december 2016 and my number terminated on 13 dec 2016. Without intimation.

I request you to process this case with high priority.