Reliance Communications — online recharge through paytm

Address:

Mumbai City, Maharashtra, 400022

I had made two online recharge through paytm of rupees 56, 58, i got successful message from paytm and from my bank account corresponding amount also got debited, but still i didn't get any confirmation message from reliance. And again then i was trying reach customer care from last 5-6 days. I didn't understand how can be your customer care service sucks this much???
Another some time my phone completely unreachable and yes network range always is super then why my phone
Unreachable and ill change my sim if i didn't got my charge