[Resolved] Reliance Communications — payment detected in the name of (xportsoft techno)

anish_83

from Bhawanigarh, Punjab

Address:	600063
Website:	www.rcom.co.in/Rcom/personal/home/index.html

I paid an amount of 1300 for the data card bill ([protected])on July 31st. But the reliance customer service have called me informing that they havn't reeceived the payment. While checking my bank statement I was surprised to see the name as "XPORTSOFT TECHNO" for the same payment. I paid it by clicking postpaid option through the link "http://www.rcom.co.in/Rcom/personal/home/index.html" &

https://recharge.rcom-eshop.com/?utm_source=RCOM&utm_medium=Banner&utm_campaign=PayTM&utm_term=MovieOffer&utm_content=Postpaid#postpaid

When enquired with customer service, they are asking me to visit a nearest reliance store for further communication. I paid online at my comfort, if am to visit a reliance store nearby, why pay online.

My HDFC "Chf/Ref no. [protected]"payed on July 31st about 11PM, which was valued by Aug 1st .

I have been using it for years, I wonder If I should stop trusting reliance, now. Just 4G does mean, our payment shall be taken without any accountability or responsibility from customer service end.

+2 photos

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Oct 1, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Aug 17, 2017

Updated by anish_83 I have even tried as suggested with a visit to nearest reliance store. They don't even recognise it or they to say further, they don't even know it.

Verified Support

Aug 22, 2017

Reliance Communications Customer Care's response Dear Anish,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Aug 26, 2017

Updated by anish_83 As discussed, I have update the statement print shot. You can view at the bottom a payment of 1300, which is being discussed.

Note: for security reason's i have dashed my important details in the print shot

Verified Support

Aug 29, 2017

Reliance Communications Customer Care's response Dear Anish,

As informed to us, we are glad to affirm that your concerns have been addressed. Thank you, have a great day ahead.

Regards,
Reliance Communications

Aug 31, 2017

Updated by anish_83 awaiting for an update asap.

Sep 05, 2017

Updated by anish_83 I have received the payment back from "XPORTSOFT TECHNO" as stated in my HDFC statement.

Though it took a month, i am happy to receive the money back. Thank you for taking it up.