[Resolved] Reliance Communications — Poor FWP SET provided in exchange of my old best fwp set | |||
I am Reliance Customer, My Phone No. is[protected]. My email id : [protected]@gmail.com I was facing network problem for last six months. After several complaints Reliance has exchanged my old best condition phone with poor fwp set make "Global One" and written on phone "Powered by Reliance" When person came to exchange the set that this new set is free of cost and if I will return before one year I have to pay Rs 1900/- This new fwp set is use less. problmes with set: 1. When we charge the phone it continue with beep sound showing "charging". Usually we charge the phone at night which disturb very much. 2. Hearing sound is so irritating. 3. Network problem is still exist. I am sorry, I am unable to use ths GLOBAL ONE fwp set. I have several complaints regarding change the phone, My old fwp set was much better compare to this useless fwp set. Reliance suggest us that I purchase new fwp set from market, But I ask why they exchanged my old good working set with this poor fwp set and I will charged for Rs 1900/- if return the same. Reliance has trapped me as force customer. Remedy Required: Reliance is requested to exchange my poor "Global One" fwp set immediately free if cost or return my old good working fwp set. or Reliance surrender my connection with free of cost. Thanking you. OM PRAKASH VYAS [protected] email id: [protected]@gmail.com RELIANCE NO.[protected] Was this information helpful? | |||
Oct 24, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 19, 2015 Reliance Communications Customer Care's response Dear Om Prakash, You are important to us, please give us an opportunity to assist you with the concerns raised. We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Aug 21, 2015 Reliance Communications Customer Care's response Dear Om Prakash, As per your telephonic conversation with our customer service associate, we wish to affirm that our network optimization is going on and the same is expected to be resolved soon. Cheers, Reliance Communications | |||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I GOT A CALL FROM CUSTOMER CARE IN WHICH I TOLD THAT THE INSTRUMENT PROVIDED BY RELIANCE WHICH WAS GIVEN FREE OF COST, 3-4 MONTHS AGO, IS WORST TO USE.
THE SOUND FROM THE SPEAKER IS VERY SHARP AND IRRITATING AND IT EVEN MAKES IRRITATING BEEP SOUND WHILE CHARGING AND TURNS TO SPEAKER MODE AUTOMATICALLY WHILE A CALL IS GOING ON.
THE FEMALE OPERATOR FROM CUSTOMER CARE WAS IN HURRY AND WASN'T LISTENING TO ME PROPERLY AND ON TOP OF THAT SHE SAID THAT I SHOULD HAVE NOTED THE PERSON'S NAME WHO CAME TO REPLACE THE OLD FWP WITH THE NEW ONE.
I THINK THAT IT SHOULD BE YOUR RESPONSIBILITY TO NOTE THAT WHOM DO YOU SEND TO REPLACE THE FWPs.
SHE ALSO DIDN'T GIVE ME ANY SORT OF SOLUTION TO MY PROBLEM.
THE PERSON WHO CAME TO MY HOUSE TO REPLACE THE FWP SAID THAT IF I WANT TO SURRENDER THE CONNECTION BEFORE 1 YEAR THEN I WILL HAVE TO PAY THE AMOUNT OF Rs1900 OR AFTER ONE YEAR SURRENDERING IS FREE.
IT IS CLEARLY OBSERVED THAT I AM TRAPPED TO USE THAT LANDLINE FOR ONE YEAR.
WHY SHOULD I SUFFER DUE TO YOUR COMPANY'S POOR SERVICE? DON'T THE PEOPLE OF YOUR COMPANY HAVE ANY SENSE OF RESPONSIBILITY? THIS IS THE REAL REASON WHY PEOPLE DON'T TAKE A RELIANCE CONNECTION.
I WANT MY OLD FWP TO BE EXCHANGED WITH NEW ONE OF A BETTER QUALITY.
IF YOU DON'T HAVE ANY SOLUTION TO MY PROBLEM THEN I'M SORRY TO SAY THAT I WILL HAVE TO SURRENDER MY CONNECTION AND I WON'T PAY ANY CHARGES FOR THAT.