[Resolved] Reliance Communications — Poor Network Connection in my city -- | |||
I am using reliance netconnect plus for past 2Years and my number is [protected]. Recently I had severe network issue, (Poor Connectivity thatis., max 90Kbps even at 3.1Mbps Rated speed) at most of the times. I had made a complaint many times to support team, but still no response from their side. Too much disappointed upon their customer support. Every day I am making call to their support team, but they are saying same words again and again. What they telling is, "Our technical team is working". Sometimes, they are saying "We had escalated your complaint to our technical team". The people working in their call center was not well trained to address customers issue too., they are just making replies and doing anything further to resolve customer issue. For your reference, I am here expressing the complaint numbers I had been given by their call center peoples as for my reference. [protected] Please any peoples out of here, kindly do the needful to address my issue to respective department of reliance communications. Thanks and Regards, G.Myilraj Coimbatore Was this information helpful? | |||
Oct 25, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 19, 2015 Reliance Communications Customer Care's response Dear Myilraj, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||
 2 Comments | |||
Comments
Today is Jun-29, almost 20Days gone. I had even mailed to nodal officer in my circle., but no response from them yet. Really poor customer support and careless working peoples. I dont know really what to do with them? Why reliance is delivering such worst service to me, Even tough I had been a long term customer of them using reliance netconnect plus since 2013.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Also note this sentence "It is our continuous endeavor to provide world-class services to our customers."
Where is the world class service here? I dont know how can you say this? While calling your customer care service, you are putting my call on hold for more than an hour.
My business is totally down due to your very poor network and poor customer service.?
Let me know How Can I continue your service, and meantime How can I recommend your network to my neighbors..?