[Resolved] Reliance Communications — Postpaid reliance mobile/datacard

Putraj

Address:	Bangalore, Karnataka, 560100
Website:	ww.rcom.co.in

Hi sir,
i was using reliance mobile and datacard postpaid connection(No:[protected].Suddenly they stop service for my 3g dongle and asked me to buy 4G .So again i spent 1000rs to bug new dongle .Before buying 4G dongle they promised, same plan will exist in after upgrade but after bought new 4g dongle they said different plans with high rate.Last few months they are charging more than what i had used and changed plans without my concerns so i was asked to terminate connection but they are not even replying mails/phone calls and asking to pay money fully for around 2 months .i have clearly explained but no use and got call from layer saying company filed a complaint (plc23678)against me.I am middle class person so i cant go and fight with them in court .So without option i paid full amount with tears.

.Really i never ever got disappointment like this .This is not a good company policy to take care customer..Due to this lake or bad customer support i left from this network for both mobile and datacard postpaid.

Bill issues in reliance no:- [T[protected]US010Z3014470]

Below t mail from reliance which i got on Oct 7

Dear Mr. Ramaiah,

We have gone through your email dated October 6, 2016 for your Reliance number [protected] and regret the delay in response.

As per the telephonic conversation had with you on your number [protected] today reagarding service termination and billing issue.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Please note that your request regarding service termination and billing issue has been registered vide Service Request ID:[protected] and the same would be resolved by 1:00 PM October 12, 2016.

Further, if you have any concern then we request you to write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

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Dec 7, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2016

Reliance Communications Customer Care's response Dear Ramaiah,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Nov 06, 2016

Reliance Communications Customer Care's response Dear Ramaiah,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

Dec 12, 2016

Updated by Putraj Customer service team said, will get back you to about my issues but still now i didnt get any calls and again now they filled new case Ref No: - 812/33472- Dec ’2016 .Even after deactivating my services they are again asking me to pay amount.is this the right customer support in reliance ??.

details about new case are below and attached previously paid amount bill

Ref No: - 812/33472- Dec ’2016

To,

Name: PUTRAJ RAMAIAH

Address: NO 373 8TH CROSS G P R LAYOUTOPP TO FRUIT MARKET HUSKUR MAIN ROAD ELECTRONIC CITY BANGALOREBANGALORE 560100

Relationship No:[protected]

RIM No/ Data card no : [protected]

Amount Due: 516/-

Dear Sir / Madam,

As our privileged customer, you have used the telecommunication services provided by us. It is regrettable that despite reminders the payment of Rs. 516/- is still due in your account. You will appreciate that our obligation, as an operator, is to provide you with a network to make and receive calls. You, as a subscriber, are obliged to pay for the use of the network.

By this notice we call upon you to pay the above-referred amount, being Service Charges due and payable, to the Company within 3 days from the date of receipt of this notice. To avoid any legal actions in near future request you to clear the dues.

Please make the payment, through DD / Pay Order, in favor of “RWSL[protected]” payable at Bangalore not later than 3 days of receipt of this notice.

The payment of Service Charges may also be made at our authorized Reliance Mobile Store outlets or Visiting representative.

For further clarification you may contact Mr SHYAM @ [protected] /

you may write to reliancebills.[protected]@gmail.com

Yours faithfully,

Reliance Communications Infrastructure Ltd

In case you face any issues on making on-line payment, request you to walk into any of the Reliance Store and Make this payment or you can courier the chequeDD to below mentioned address

already i paid amount
Relationship No:[protected]
RIM No: [protected]/[protected]
Amount Due: Rs. 2123/-