[Resolved] Reliance Communications — RCOM Conversion of reliance GSM postpaid sim to prepaid

Rohit Baluni

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110062

Dear Sir,

I have visited reliance mobile store on 26th April 2017 at Devli Road (Address: Modern Telecom 2, Property Bearing No. A - 245, Khanpur, Devli Road, Near Ambe Bajaj, New Delhi-110062) for conversion of my postpaid no +91 [protected] to prepaid and made whole payment of full and final open balance of Rs. 600 via case and also submitted all required documents for conversion.

It has been informed by store people that my number will get converted into prepaid without any problem in 2-3 days as documents submitted by me is as per their requirements. Then for one week there is no update, then i called customer care who rejected to take my complaint and informed me to visit store only but after my request they took my complaint and informed me that there is no request from the store side for conversion of my number.

I request to please resolve the issue ASAP.

Thanks
Rohit Baluni

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Jun 9, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

May 04, 2017

Reliance Communications Customer Care's response Dear Rohit,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

May 06, 2017

Reliance Communications Customer Care's response Dear Rohit,

As per your telephonic conversation with our customer service associate, request you to visit any of our nearest Reliance Mobile Store for further assistance.

Regards,
Reliance Communications