[Resolved]  Reliance Communications — Really intolerable and irresponsible customer executive deepa malik mob no. [protected]

Address:

Kolkata, West Bengal, 700001

On around the 3rd of may, 2017 i had received a call from reliance customer service regarding an offer for porting. I asked for details and documents required. On the confirmation of which an executive was arranged to be sent to my official address to get the porting done and collect the required documents. After the completion of a few processes it was brought to my knowledge that my current ID would not work as id proof because i am temporarily not living at the address given in my passport ie. ID Proof. To which, i said i had no other ID proof with my new address as i was on rent and the address mentioned on my id proof is my permanent address and im not living there for personal issues on a temporary basis. The address mentioned in my ID is an ownership flat owned by us. I requested the executive to send my bills and verification at my office address. The executive then asked for proof of official address so i provided the person (as he asked) with the company letter head and stamp. Before going through all this hassle i had mentioned it on and on to the executive that i do not want any complications in process and if there is going to be any problem with current documents, im ok not with porting into reliance. I mentioned it clearly that i, not at all interested nor have the time for so many procedures and that they can keep whatever money they charged me and that this is causing a lot of hassle. To this reply i got a call from A person at the reliance help desk named Abhishek...he went on with the same and i told him the same thing that i do not have time to go through the hassle of getting a rent agreement made with reliance, anything else. i requested that i no longer want to port into reliance, 5-10 minutes post which i got a call from the executive ie. Ms./Mrs. Deepa Malik saying that the documents provided will work fine and that my verification will be done soon along with a welcome now.
Now, its been 2 days since the outgoing facility on my number is deactivated. I called the executive and explained the problem and all i was asked to do is wait for 3-4 days untill they get back to me (sorry i cant). I then contacted reliance customer care, i must tell you its genuinely the worst customer service staff ive conversed through, they behave as if theyre doin us a favour yet they dont get the work done. Anyways, on contacting customer care all i got was i would have to go to the nearest reliance customer care center with my documents to get it re verified. I did the same...on going to my nearest Reliance Centre i was said i would have to go to the centre i got my sim from and they would have to send a person for re-verification. I called the executive who provided me with the sim and asked for her center details, but she cut the phone and blocked my number. I spoke to her colleague and asked her to get my problem sorted out at the earliest or help me port out, SHE PRECISELY SAID :
"JAAIYE AAPKO JO KARNA HAI KAR LIJIE"
Thats how reliance customer service executives are supposed to speak to customers right?? The Executive ie. Deepa Malik, Mobile NO. [protected] has talked in such a manner and has not once but often disconnected the phone to my face when i have asked or complained about some problem.
Kindly Cater to this problem to the earliest. She even lies a lot. Here are attachments/call recording of all the conversations i have had with your executive from my alternate number.

Kindly Please find a solution and cater to my problem to the earliest as i will be travelling to Leh Ladakh tomorrow and have to be there for 10 days.