Reliance Communications — Refund of advance amount paid - Broadband Connection

Address:

Ernakulam, Kerala

I had taken reliance net connection vide subscriber id[protected] in and on account o[censored]nsatisfactory service was forced to terminate the services. Accordingly the services were terminated on 16.11.2013 as per my request.. I used to make the subscription amount of three months in advance. I had made the advance payment for the period October to December 2013 in advance. On account of the termination of the services I am eligible for reimbursement of around Rs.875/-. The same is also indicated in the bills generated subsequently as reimbursable and shown as negative. It was also informed that a representative will be collecting the equipment installed also. But till date nothing has happened. I had over several telecons and mails followed up for refund of the amount due to me which was remitted in advance. Everytime a new service request is generated and a general mail is sent stating regret for the inconvenience as well will look into. It has been more than 11 months I have been following up for my refund. Till recently bill is generated highlighting the amount due to me from the company. The grievance cells maintained for addressing the same is not even replying to my mails. The complaint Nos & few service request IDs informed to me over email & telecons are as below for reference; Complaint no.[protected] Service Request ID[protected] [protected] [protected] Name - Geogy George email - [protected]@gmail.com tel. - [protected]