Reliance Communications — refund query | |||
Reliance number: [protected] Relationship number:[protected] My name is prolay sen and my postpaid mobile number is [protected]. I was in rental 399 plan but for the bad network, i have disconnected my connection and today i have received a bill where the bill amount is rs. 252.00, however, when i have take this connection my deposit money was rs. 300. Today i have visited reliance store and they informed me that you do not need to pay anything as you have deposited rs. 300.00 and i have asked that the bill amount is rs. 252.00, so 300 – 252 = 48 rupees is due from reliance but they informed me that i will not receive this money as the amount is less than rs. 50.00. I have not yet received the refund. 1st email i have sent on 25 february 2017 and today is 20 september 2017, till not yet received refund. Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
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+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I had a reliance postpaid number for almost 18 years- Dhirubhai Ambani Pioneer plan.[protected].
Due to many issues with connectivity I ported to Vodafone in Feb 2018.
There is a credit amount which is due to be refunded to me - rs 2959.00.
I was told I will receive the credit amount in 45-60 days in my registered address which is my home address.
Now it is 8months over and I have not received the credit amount.
I tried calling 30333333. But the representatives are unable to help me and they asked me to send email to '[protected]@relianceada.com'. i send a mail to them every 15 days.
Initially i was getting a reply. I have attached the latest reply saying-
Your Service Request ID[protected], regarding refund related concern has been registered and the same will be resolved latest by 6:09:13 Pm September 10, 2017.
Thank you for your patience and co-operation.
We sincerely apologize for the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Assuring you of our best services always.
Thank you for contacting Reliance.
But since the last reply they are not responding anymore.
If we do not pay, they charge penalty and put a legal case on us.
At the same time will they pay us with interest if they delay in paying us.
Such a big company, such a small amount and they want to avoid paying the customers.
How long can they continue like this.