[Resolved] Reliance Communications — Regarding bill and wipod termination

Gangadhar Dantusetty

Address:	400709
Website:	www.reliance.home/index.htm

I faced a serious disruption in reliance network last month because of 4g migration. I didn't use data almost 15 days. Customer care representative promised they will give discount but i didnt get any discount. They are making false promise. I called to terminate my reliance wipod connection the reliance customer service employees are misbehaving by transferring my calls to different departments for hours. No one bothers to answer the call after being transferred to termination department. I have called more than 5 times and every time i am on hold for hours without any response. This is clearly misconduct on their part and they are doing this so that they can send me bill without me using their service. They are not ready to terminate my connection for no reason at all.
I request that proper actions be taken against the fraudulent reliance company.

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May 11, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Aug 17, 2016

Updated by Gangadhar Dantusetty My Data card number [protected]

Contact number : [protected]

mail ID : [protected]@gmail.com

Verified Support

Aug 17, 2016

Reliance Communications Customer Care's response Dear Gangadhar,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Aug 20, 2016

Updated by Gangadhar Dantusetty I got a call and very poor response . My termination request ID:[protected] and Bill waiver Request ID is :[protected]. Kindly deactivate immediatly. I dont know why reliance is charging monthly rental without providing service. Kindly reach me on [protected]

Aug 24, 2016

Updated by Gangadhar Dantusetty After speaking with reliance customer representative and they agreed that they suspended my service and it will get terminated within 15 days and no need to pay money as I raised waiver request. Again I got this mail from u.
_[protected][protected]
As our privileged customer, you have used the telecommunication services provided by us. It is regrettable that despite reminders the payment of Rs. 1098/- is still due in your account. You will appreciate that our obligation, as an operator, is to provide you with a network to make and receive calls. You, as a subscriber, are obliged to pay for the use of the network.

By this notice we call upon you to pay the above-referred amount, being Service Charges due and payable, to the Company within 3 days from the date of receipt of this notice. To avoid any legal actions in near future request you to clear the dues.

Please make the payment, through DD / Pay Order, in favor of “RWSL[protected]” payable at Bangalore not later than 3 days of receipt of this notice.

The payment of Service Charges may also be made at our authorized Web Worlds / Web World Express/Reliance FOFO’s to our visiting representative.

For further clarification you may contact [protected]@[protected]

Yours faithfully,
Reliance Communications Infrastructure Ltd

Aug 24, 2016

Updated by Gangadhar Dantusetty The phone number mentioned Asha in the above mail is not working. Customer care is not working. How can reliance compensate for the inconvenience caused

Nov 17, 2016

Updated by Gangadhar Dantusetty How it is marked as resolved