[Resolved]  Reliance Communications — Regarding false information and customer harassment

Address:

Sundargarh, Odisha

I Akashdeep Yadav having number [protected](Reliance UP East) had recharge of Rs. 76/- three times towards Net/GPRS pack one time through Reliance' online recharge site http://www.rcom.co.in for GPRS net pack 2nd time from paytm.com and third time from retailer but i didn't get any benifit as it is mention on website. then i have contacted so many times to their customer care executives, all the times they just ignoring my problem and and finally he told me that you have got recharged with few reliance local minutes. i told them that i had recharged for Net DATA balance. i also told them that i recharged through Reliance Website and i also having Transaction receipt and Transaction number. But finally they denied to help me. and said i can't do anything for you. Sir all recharge coupon details is given on Reliance site "http://www.rcom.co.in/Rcom/personal/prepaid/overview.html" and i had recharged my phone through this website but now it seems all detail on the site is fake just to make fool to innocence customers. that time i was having lots of work to do thorough my net but all are pending and i have faced so many problems with this issue. Sir for the proof i am having the transaction Receipt of my transaction and voice recording of talking with customer care representatives. i had also request to costumer care executives to send me message about this offer and plan and he send it to me. that is still in my phone.
i am attaching some proofs like transaction receipt of my payment made to Reliance Online Recharge Service for GPRS Recharge Pack. and some screen shots of their sites from where i recharged for Net Balance they recharged with the minute balance.