[Resolved]  Reliance Communications — Reliance 4g - bill generation and calculation

Address:	600059
Website:	www.rcom.co.in/Rcom/personal/home/index.html

Hi team,

Im not sure i want to continue service with reliance. My reliance data card number is [protected].
Im using reliance net connect for past 3 years. But on upgrading to 4g i dont feel like i want to continue the service. The 4g bill for last month is 3100. On what basis you people are allocating 3gb plan for a number and when was it notified to us. When i called customer care regarding the bill amount they are saying that i have been intimated about the 3gb plan and since you used 2gb extra you have been charged that amount.
You people would have notified us that we have exceeded the data by an sms or atlease mail otherwise. But you didnt notify us. Earlier we used to get notification for the data limit in cdma services. You people would have notified in mail too. I was shocked to see the bill message. Even it was really shocking to see the total data includes only 3gb. This was notified when i checked the customer care as i didnt get coverage properly and i was mentioned that the 3 gb limit was exceeded so you are getting slow speed. You people are really cheating. Without usage you people made us to pay bill last month. This month for using 4gb data we used to pay 3 months bill amount in total and thus promote reliance jio unlimited data free all over tamil nadu. Whenever we call for customer care for termination please call us at morning 8 clock or otherwise system is down. You people have these 2 reasons in hand always.

Thanks for all your service. Im disconnecting and i dont want to pay your bill anyways. Thus i didnt get any call or mail regarding my 3 complaints which i made earlier.

Thanks
Prabha