[Resolved]  Reliance Communications — Reliance Communications Reliance cheating customers with 4G service

Address:	Chennai, Tamil Nadu, 600106
Website:	www.rcom.co.in/Rcom/personal/4G

Dear Reliance,
Datacard no- [protected]

This is Kuldeep from chennai. I have been using reliance netconnect + postpaid connection (Unlimited 599) for more than 6 years and recently you have informed me to purchase the datacard device (Wi-pod) which costs of Rs 1600 to avail your new 4G service. I had called and asked your customer agents many times about the plan cost before I made a purchase request for this Wi-pod as you told me that there is no change in your current plan or bill amount.

But i have received a bill amount of Rs 1156 which I didn't really expect. I have also called your customer executives and they have been saying like that my plan got changed to 4G default plan for which I didn't get any intimation about my plan change from your end.

Please tell me this, How could you change the plan without customer knowledge/acknowledgement???

I made a big mistake of believing reliance and purchased a Wi-pod of Rs 1600.

And I will not going to pay the bill amount of Rs 1566 as this was completely your mistake that you didn't inform me about this plan earlier. I will only pay the bill amount of Rs 632 which I used to pay every month(with tax).

Kindly take strict action on this and revoke the extra bill amount for the same.

And also, please take my connection termination request as i will not be able to afford the amount of your 4g plans in monthly basis.
However, the reliance mifi dongle which i purchsed for Rs.1600 gone waste now, as it doesnt even supports other telecom's sim (as confirmed by your reliance customer care chat agent).

With disappointment,
Kuldeep