[Resolved]  Reliance Communications — Reliance communications unnecessary deduction of money from prepaid account towards subscription packs not subscribed for

Address:	641010
Website:	www.rcom.co.in

Yesterday i. E.[protected] at 09:56 pm a subscription was being subscribed namely shotforbisc of rs 40 (Approx) to my prepaid mobile reliance number:+91-[protected] for which i have not subscribed for. I spoke to reliance customer care an got the response that these amount are non-refundable. I have repeatedly told that i have not subscribed any such pack, and also i have deactivated the service instantly for subscription pack. I also told that i have not use any services of these pack so please refund the amount but again the executive told the same thing that these packs are non refundable. Which means that either reliance communications are doing charity for their customers to they are happy with any amount received from customer in free.

I as a customer is unable to understand why this phenomenon is repeated after every 3 months or 6 months. Further, earlier they use to refund the amount, but now they are telling that this are non-refundable in nature. I am totally unstatisfied with the feedback received from customer care. For customer like us it is just wastage of time, money and energy.

I just want the refund of these amounts deducted and ensure that such things not happen in future.

Please kindly look into the matter and do the needful as early as possible.