Reliance Communications — Reliance communications:4g (wipod) upgradation is fraud!

Address:

Mumbai City, Maharashtra, 400078

I have been using reliance pro (Cdma) dongle at rs.999/- per month unlimited plan for ages. But last months i was consistently getting calls and emails to upgrade it 4g, as cdma was getting terminated. The email from reliance read clearly "no change in your current data plan rentals & benefits", this was again confirmed by customer care person from reliance on 15/6/16. On his assurance on data plan remaining intact, i went ahead ordered wipod for rs.899/-. Then on 16/7/2016, i received new data plan. I put them 2 emails 18/7/16 to terminate my number as the tariff plans dont suit my budget. There was no response. I again put an email reminder on 22/7/2016. I received reply only on 27/7/16 but not satisfactory. Reliance expects us to pay revised plan which they communicated only on 16/7/2016 from 27/6/16 itself, moreover they dont seem to care what their customer service or emails promised while upgrading to 4g, that old plan remains unchanged. They have emailed exorbitant bill for 27/6/16 till 26/7/16 period. Which im refusing to pay. I was lured to buy into new wipod for rs.899/- stating old plan will remain. So will only settle for by paying one month bill as per old plan rs.999/-+taxes - (Minus) rs.899/- (Wipod cost). I have come across plenty such cases on this forum elsewhere too. Please don't budge and pay whatever they ask for/ threaten. This purely illegal and fraud.

Wish reliance will take look into this to resolve. Alternatively im also writing to rcomappellateauthority. [protected]@relianceada.Com, an email id assigned by telecom consumer complaints monitoring systems recommended by trai.

Regards
Suman
[protected]
Maheshgb.[protected]@gmail.Com