Reliance Communications — rs 93 recharge for 28 gb stopped in 2 days

I recharged with rs 93 4g data plan of 28 gb for 28 days. But after a days they stopped this active plan. I get message that balance is 0 mb valid till[protected]., your 4g lite data bal is 26623.99 mb valid till[protected]. There customer service dose help.

I have several messages that my recharge of rs 93 was successfull on[protected]. And i was able to use 1gb data on 16th september 2017. But its two days now and i am not able to connect as data balance shows 0 mb.

Please resolve this issue.