[Resolved]  Reliance Communications — Sim service

Address:	Thiruvananthapuram, Kerala, 695011
Website:	www.rcom.co.in

Hi reliance,

I do not have service on my reliance # [protected]. I am a postpaid customers, this number is actually taken from trivandrum (Kerala), but for the past few weeks i am in chennai (Tamil nadu). The package i selected was of rs.499 (Unlimited voice calls to all networks and no extra price for roaming call). But now my bill amount is said to be around rs.4, 000 and from last sunday (23/04/2017) i am not able to make calls or receive calls. You have suspended my service without any warning and none of my calls are being accepted by your customer care representatives.

From 23/04/2017 to this very moment i am not able to make any calls or receive the same to my number. And about the tariff, the tariff i chose was of rs.499 with unlimited voice calls off-net and onnet, free incoming and outgoing roaming with 250mb data usage at 4g speed. Till march 10 i was paying an amount of rs.499 as the bill and now you are asking me to pay rs.3565 as the bill amount. Till today i didn’t change the tariff plan i chose and now the tariff plan about which you are talking about is something different from what i have taken. I chose this plan in september 2016. It’s your responsibility to inform me if there is any change in the tariff plan i chose. I chose this plan in september 2016 and this is the second time i am facing this problem. I am a reliance customer for the past 13 years and is this the way you guys are treating your customers?
Please fix my problem as soon as possible and let me know about the change in tariff plan. So please fix this problem as soon as possible and let me know the reason.