[Resolved]  Reliance Communications — suspend my service without reason and intimation

Address:

Surat, Gujarat

Myself Chartered Accountants Pravesh Vijayvargiya from surat and my cell number is [protected]. i was converted my sim from vodafone to reliance gsm. All the procedure completed by me and reliance and my card is activated. my service was suspended last five days before. i was contacted customer care and got the reply from executive that your verification is negative and required to submit documents again to nearest reliance store to where submitted document earlier. I visited the reliance store at ring road, surat where documents submitted earlier for documents submission again but sonali working in reliance store told me that your verification is positive and not required to submit the document again and she started my service by sending message immediately. Again my service was suspended on 12.07.2015. Again i contact the customer care and got the reply that your verification is negative and you have to required to submit the document to nearest reliance store. Again i visited the reliance store at ring road, surat and sonali is replied me that she was talked with her sir Sambhaji Patil and her sir told sonali that documents are not updated in the system due to server is slow and committed her that my service will active within two three hours. But till now my service is not activated and i am facing very bad situation. yesterday i.e. 13.07.2015 i was called the customer care and i told him that you are telling me that you have to required to submit documents and reliance store told me that you don't required to submit the document. then customer care executive told me that when you will visit the reliance store tomorrow, you will call customer care at reliance store and i will talked with executive of reliance store. so today i.e. 14.07.2015 once again i have visited reliance store morning and called customer care as per yesterday talking with customer care for talking with executive of reliance store but customer care executive told me that i am not interest to talk with executive of reliance store and you have to resolve your problem at your own effort. I told sonali that if documents had been lost by you, i will submit once again all the documents but she told me that documents are not required so i cant received your documents. Sonali, executive of Reliance store called sambhaji patil who is handling documents matter in front of me once again he gave commitment that service will be active within one hours. but till now my service are not activated. I cant understand what is the real problem. Reliance customer care asked me that you have to required submit documents and to contact nearest reliance store but reliance store asked me that you don't require to submit documents again and told me that ho jaye ho jayega aaj kisi bhi hal me ho jayega... I would be grateful if you could please let me know what can i do for activate my sim card/service again. I am using reliance last ten years but this time i am facing lot of problem. No one in reliance teams can solve my issue as soon as possible.