[Resolved] Reliance Communications — Un necessary continuous deduction of amount from my prepaid mobile no.[protected] | |||||
My prepaid mobile no is [protected] My grienvence are explained to customer care of Reliance Supervisor Prabu refused to take compliant. Then it is referred to appellant authority.tn registering comp doc vide SR[protected] on 25/12/15 by Kiren and subsequently SR[protected] dt.5/1/16.by Ms Anjel. It is advised by SMS that customer charged correctly.without justifying valid reasons for deductions It is unknown how un necessary continuous deduction of amount from my prepaid mobile no.[protected] from Rs 117 to nil is justified correctly Screen shots of various deductions from 3600 Reliance advices are shown. No calls SMS or caller tune and no other value added services are used. When the matter is referred to rcom appellate authority, no compliance from Mr Harish Janarthanan Then it is referred to rcom appellant authority.chennai Mr Bohan c Mathew to issue unique compliant doc. No. for remedial action or next higher authority to appeal. He too neither replied nor responded. Appeal letter sent to Reliance communications DAKC, Navi, Mumbai on 08/01/2016.No compliance from them On account of my grienvence still persists, mobile [protected] is kept under flight mode to avoid in necessary deductions. My alternate mobile no is [protected]. Submitted for your kind perusal to redress my grienvence with Reliance communication Was this information helpful? | |||||
Apr 17, 2016 Complaint marked as Resolved Deducted amount of Rs 197 /-is remitted for reconciliation but the continuous deduction when the mobile is switched on must be stopped. The grienvence is yet to be solved.mail sent to [email protected] on 09/02/16.reply is awaited
Again the existing amount of Rs 84 together with the credited amount of Rs 197 had been with drawn leaving balance 0. Report sent to reliane customercare ada.com on 16/4/16 Reliance Communications customer support has been notified about the posted complaint. Verified Support Feb 04, 2016 Reliance Communications Customer Care's response Dear Customer, Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 08:00 PM today. Regards, Reliance Communications Verified Support Feb 04, 2016 Reliance Communications Customer Care's response Dear Customer, We are happy to affirm that the aforementioned concern has been discussed & resolved to your satisfaction. Let us take this opportunity to assure you that we are always at your service and would love to assist again, if required. Regards, Reliance Communications Verified Support Feb 09, 2016 Reliance Communications Customer Care's response Dear Customer, Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no response from your end. Hence, request you to share an alternate contact number or a preferable time to arrange the call back. Cheers, Reliance Communications Verified Support Feb 10, 2016 Reliance Communications Customer Care's response Dear Customer, We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate contact number or a preferable time to arrange the call back. Regards, Reliance Communications | |||||
12 Comments | |||||
Comments
Dear Customer,
We regret the inconvenience caused. We have again forwarded your concern to our respective customer care team. We'll share an update on the same shortly.
Regards,
Reliance Communications
We regret the inconvenience caused. We have again forwarded your concern to our respective customer care team. We'll share an update on the same shortly.
Regards,
Reliance Communications
Reliance communications can send any information required SMS to mobile no
[protected] or mail to [protected]@ gmail.com.Continuous deduction list enclosed for kind perusal and n/a pl
[protected] or mail to [protected]@ gmail.com.Continuous deduction list enclosed for kind perusal and n/a pl
Prepaid mobile [protected] is kept under flight mode to avoid balance getting depleted.
Alternate no [protected] is given for query through SMS .If my no . is not able to contact, send email to my mail id [protected]@gmail .com if any details are required..
Or send your contact no.and your mail id to furnish the details you want.
My first charge is deducted from Rs 117 to nil balance. Second recharge is deducted from Rs 110 to 34.55 on 08/01/16. Total deduction is Rs 117 + (110-34.56) = 192.44.then it is under flight mode.
Your Sevice request no. given is ID[protected] posting of Rs 197/- to which account ?
Pl clarify.
Bala
Alternate no [protected] is given for query through SMS .If my no . is not able to contact, send email to my mail id [protected]@gmail .com if any details are required..
Or send your contact no.and your mail id to furnish the details you want.
My first charge is deducted from Rs 117 to nil balance. Second recharge is deducted from Rs 110 to 34.55 on 08/01/16. Total deduction is Rs 117 + (110-34.56) = 192.44.then it is under flight mode.
Your Sevice request no. given is ID[protected] posting of Rs 197/- to which account ?
Pl clarify.
Bala
Thanks for remitting Rs 197 for reconciliation
But my grienvence is yet to be solved.
Continuous deduction due to auto flash messaging should be stopped.
According to your guidance it could not be done.Mobile could not be used.
Your authorised ZTE cdma dealer Hybrid Tecnologist Chennai not aware of your model ZTE 301C.
Pl suggest alternate authorised ZTE service dealer in Chennai to contact to get the problem solved
But my grienvence is yet to be solved.
Continuous deduction due to auto flash messaging should be stopped.
According to your guidance it could not be done.Mobile could not be used.
Your authorised ZTE cdma dealer Hybrid Tecnologist Chennai not aware of your model ZTE 301C.
Pl suggest alternate authorised ZTE service dealer in Chennai to contact to get the problem solved
Compliant is yet to be resolved.un necessary continuous deduction due to flash messaging when the mobile is switched on must be stopped. Mail sent to [protected]@relianceada.com on 09/02/16.solution is awaited
Dear Customer,
Thank you for sharing your alternate number. We have arranged for a call back to address all your concerns.
Regards,
Reliance Communications
Thank you for sharing your alternate number. We have arranged for a call back to address all your concerns.
Regards,
Reliance Communications
Your ZTE Authorised service dealer in chennai is awaited to solve the unnecessary continuous deduction amount from my prepaid mobile [protected] when switched on.
Your sent URL did not carry ZTE ASC in Chennai other than West Bengal which is far off from Chennai.
Your sent URL did not carry ZTE ASC in Chennai other than West Bengal which is far off from Chennai.
Dear Lutfan Borkar
As per service request Id[protected] it is said that Rs197 credited to my a/c on 4/2/16.
Where as the existing balance of Rs 84 along with the credited amount of Rs 197 had been deducted back leaving balance of Re 1/- in my account.
Prepaid mobile [protected] is kept unuse from the date of raising compliant to consumer forum
Pl explain why amount is withdrawn?
Bala
As per service request Id[protected] it is said that Rs197 credited to my a/c on 4/2/16.
Where as the existing balance of Rs 84 along with the credited amount of Rs 197 had been deducted back leaving balance of Re 1/- in my account.
Prepaid mobile [protected] is kept unuse from the date of raising compliant to consumer forum
Pl explain why amount is withdrawn?
Bala
No response from reliance communications.
Message from reliance 57812 as
STATUS :failure
ESN and MEID: MAKE
Date and time received is
05/07/2016 4.01 pm
Message from reliance 57812 as
STATUS :failure
ESN and MEID: MAKE
Date and time received is
05/07/2016 4.01 pm
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Bala