[Resolved]  Reliance Communications — Unacceptable reliance 4g service and billing

Address:

New Delhi, Delhi, 110059

Hi Reliance Communication
I was using Wi-Pod of reliance [protected] from past year. Previous it was (10GB morning and 10GB night) for 599 plan. Now reliance upgrade the device with same plan will applicable after upgrade. I was taken the new device of Rs. 899. After 4g upgrade without informing me my plan got changed to 1GB for 1100.
Now Reliance have billed so high as per overdue the usage “how usages are increased due to service was very poor after up gradation. They send the bill amount for 1888 Jul16 and Aug 1325/-. Now I have few questions here.
1. While upgrading the 3G to 4G reliance people told me that same plan ((10GB morning and 10GB night) for 599) will applicable even in 4G. Because of that plan only i upgraded to 4G. Why you are not informed at that time like plan may be will change after upgrade.
2. Before changing my plan at least you should call or mgs or mail me that about to change plan. Did you informed me about the plan change? i asked customer care the same they told reliance send mail regarding the plan change. i didn't received any mail or mgs regarding this plan change. Do you have any proof please attach me.
3. After 4G upgraded the internet services very poor (only single week it was working fine)
This is ridiculous as after repeatedly asking whether the upgrade was a mandate I was told that it is not so and it is only to enjoy a better service. In these calls I was also told that I will be able to use my service uninterrupted even if I do not upgrade to 4G.
It is highly unacceptable that a telecom giant such as RELIANCE has such poor attention to customer service and is indulging in such unfair practices to force its upgrade on the customers.
This is seriously pathetic and mentally upset. So I went for disconnection to their retail store and they are not taking the disconnection request. After that I have complaint against high bill but customer care was not taken care relating with bill so I forwarded request for disconnection the services and I don't think we are going with reliance communication in future.
Complaint No.[protected],[protected] and[protected]

Kindly provide an authenticate amount for settlement otherwise I will go with for legal process further settlement and also disconnect services immediately.

Thanks & Regards

Deepak Kumar Verma
[protected]@gmail.com
[protected]