Reliance Communications — Unethical behaviour and irresponsible

Address:

560060

Hi,
I am Sreedhar. I was motivated by Mukhesh Ambani statement in the news and bought a Reliance mobile LYF (water 2 model) on 25th July at Kengeri, Bangalore.
Address:
DigitalExpressmini,
No:1443, 1st Main,
Near Hoyesala circle,
Kengeri satellite town,
Bangalore.

Since I do not have micro SIM, I could not verify the mobile first 5 days. Later when I got the micro SIMs Reliance JIO and existing SIM, I realized that mobile does not get proper signals. Unable to making and receiving calls. And at the same time and same location my brother's mobile (LYF - model Flame) was working good.

On 6th day (which is 30th July Saturday) I gave a compliant on mobile. Initially they tried to cover that no issues with the mobile and it is issue with only settings of mobile. Finally they did not take compliant.
Later I asked them to call their manager. Manager picked up the call and said that he will send the piece to service centre and replace the mobile if it is not good. He also confirmed that mobile replacement will happen on the same day 1st Aug (Monday).

On Monday 1st August, my wife went to the shop and gave the mobile for their testing. On that day they verified and realized that mobile device was faulty.
Next day 2nd Aug, I enquired on the mobile, they just updated that mobile was in testing.
On 3rd Aug again I went and enquired about the mobile, they updated me the same 'mobile was in testing'.

On 4th Aug I received the call from service centre and updated me that mobile was given for testing on 3rd Aug (What happened on Aug 1st and Aug 2nd and 3rd Aug??). Here we lost the grace period to replace the mobile unit. They would have done this intentionally.

Now service centre want to replace the H/W parts to rectify the mobile. Since they did not receive the mobile in first 7 days, they will not replace the device. Still we did not get the mobile device.

Summary:
First of all this is new mobile and faulty one. we gave a compliant to the shop on the 6th day from the purchase date. They should have taken the compliant and replace the mobile device.

Because of this I missed all important calls and messages from my kid school and from office. I lost my valuable time to visit this shop to address this issue in all my busy week day schedules.

There is no proper response and action taken at that branch. This is very much frustrating that there is no value for money we paid.


Regards,
Sreedhar