[Resolved] Reliance Communications — VAS CHARGES | |||
we regret to inform you that i am a bonafied customer of reliance communication since last 12 years along with my 6 family member they are also a customer of reliance paribar, off late we observe that last few years without any intimation VAS charges has been deducted from our mobile balance after noticing this kind of act i informed the customer care no 189 a reply from 189 for appolizing of being VAS charges and also credit the same in our mobile balance. this kind of act should be stopped otherwise we have no option but to shift another company for our save to prevent this kind at malpractice . but before shifting it is our moral duty to inform you to take necessary action to prevent your customer care for not deducting any charges before information us . we hope you shall accept and take necessary steps to prevent this kind of malpractice. thanking you. sandip pramanik [protected] [protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
This complain is for the no. [protected], which is a reliance cdma phone. On 22nd october an amount of INR 10.00 was deducted for a value added service One97 Subscrip. I don't even know what that service is for! I tried calling customer care at 198. I didn't get any response yesterday. I tried again today and the reply I got was I'm sorry I can only see details of past three days and I can't help it. Your money cannot be returned. Now this has happened before multiple times for me to activate do not call service. But even after that these services keep activating themselves. Last time this happened I asked my call to be transferred to a senior who told me he can access details up to 7 days and he returned my money. There was a time before that when a lot of services were activated continuously for a month and a senior then told me that your deductions up to 30 days can be refunded.
Now for a fact I don't know who can and who can't access the details but all I got this time was complete refusal that it can't be helped even though 22Oct was three days ago! So this senior executive gave me the number of reliance communications secretariat [protected], and said to call there for further assistance. When I did, through the IVR I was to be connected to some executive but all I heard was an automated reply of "Our executives will be with you shortly" after which she said "the lines are open from 9.30 am to 6pm on all days except Sunday and public holidays" after which the call would disconnect. Is today a public holiday I don't know of?
Regardless I'm tired of the hassle. Of cancelling a service I didn't even activate nor know that it exists. It did stop for awhile but restarted I guess. So kindly look into the matter.
Now for a fact I don't know who can and who can't access the details but all I got this time was complete refusal that it can't be helped even though 22Oct was three days ago! So this senior executive gave me the number of reliance communications secretariat [protected], and said to call there for further assistance. When I did, through the IVR I was to be connected to some executive but all I heard was an automated reply of "Our executives will be with you shortly" after which she said "the lines are open from 9.30 am to 6pm on all days except Sunday and public holidays" after which the call would disconnect. Is today a public holiday I don't know of?
Regardless I'm tired of the hassle. Of cancelling a service I didn't even activate nor know that it exists. It did stop for awhile but restarted I guess. So kindly look into the matter.
Sir always this company charge vas amount without any notification
VAS charges are deducted from my Reliance mobile number on regular basis. I am not activating any VAS.
Reliance communication should stop such unwanted deductions. Customer care do not have adequate resources to check such deduction, &
There response is hopeless.
My no [protected]
Vinay
Reliance communication should stop such unwanted deductions. Customer care do not have adequate resources to check such deduction, &
There response is hopeless.
My no [protected]
Vinay
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